Assignment Context and the Scenario
This assignment consists of three tasks aimed at helping the learner understand the nature and structure of the resort operations as well as understanding the importance of quality systems and their impacts along with issues of managing incidents in resorts
Consider yourself as a newly appointed management trainee to be promoted as a junior manager within the next six month in a UK based tour and holiday resort operator. Your recent training and previous experience as a resort-tour operator coordinator should help complete this assignment
You have been assigned to prepare and present a written report to the company management of your chosen organisation which is engaged in the packaging and selling of holidays to the tropical islands such as in the Caribbean. The management is very much interested in evaluating the current quality systems in a selected resort where they operate their management practices related to incidents.
Although the tasks in this assignment are all based on the scenario provided above you need to support your discussion with relevant theories and concepts.
Choose a medium to large travel and tourism organisation with tour operations in the UK such as Thomas Cook, Kuoni, Scott Dunn or any tour operator selling holidays to tropical destinations.
Research the resort management practices in the Caribbean or Indian Ocean resorts and provide a one-page summary of your chosen organisation as an introduction.
Avoid using cut and paste materials when writing and completing assignment.
Recommended word limit is 3000, excluding the introduction and appendices, if any.
LO 1: Task 1
a) Using a couple of resorts you have chosen to focus from your company portfolio, investigate and analyse the various functions of resort operations, including the coordination and handling of various tour operators and customer service function as well as managing the legal and health and safety issues. P 1.1
b) Analyse how the resort managements structure and organise the various types of tour operators and their guest-related and activities, including specialist programmes such as diving and seasonally varied events such as winter sports. P 1.2
M 1: Explore the complex problems related the various functions of resort operations using effective approach to study and research a selected resort (Task 1 A)
D 1.Evaluate the current management structure of your selected resort based on the defined criteria such as functions or activities of the chosen resort (Task 1B)
LO 2: Task 2
a) Examine the importance of an effective quality system in resort operations and discuss how the chosen resorts apply and monitor quality procedures in managing conflicts and the legal issues. P 2.1
b) Analyse how implementing an effective quality system by your organisation (tour operator) has produced results in positive impacts on the operation of the resort (P2.1).
M 2: Synthesise and process complex information and data related to managing conflicts and legal issues in the management of a chosen resort.
M 3: Appropriate structure and approach is used to implement quality or conflict management by the chosen tour operator with the management of a selected resort..
D 2: Substantial activities are planned, managed and organised to present to the class to demonstrate how quality system in a resort is applied (in- class presentation).
LO 3: Task 3
a) Analyse a range of incidents that could affect the health and safety of customers and staffs in a resort environment as well as in transit and evaluate the procedures to be implemented by a tour operator to deal with the situation. P 3.1 and P 3.2
b) Discuss how the procedures to be implemented in dealing with i