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    Please complete all the following details and then make this sheet the first page of each file of your assignment – do not send it as a separate document. 

    Your assignments must be submitted as either Word documents, text documents with .rtf extension or as .pdf documents. If you wish to submit in any other file format, please discuss this with your lecturer well before the assignment submission date. 

    Guest Service Agent

    Oaks Hotels & Resorts


    Sydney NSW

    Oaks Hotels, Resorts & Suites

    Oaks Hotels, Resorts & Suites offer a unique blend of city hotels in central locations and resort-style accommodation in tourist destinations across Asia Pacific and the Middle East. Our rooms are a true home away from home for our guests, offering friendly service, comfortable self-contained accommodation and quality on-site facilities.

    With a growing portfolio of 57 hotels, resorts and suites in destinations across Australia, New Zealand, Abu Dhabi, Dubai, India, Qatar and Lebanon, come home to Oaks on your next holiday or business trip.


    We are currently seeking a confident, professional & well organised Guest Service Agent to join the front office team at Oaks Castlereagh in Sydney. As the face of Oaks you will be responsible for providing an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction. 

    You will have:

    Availability to work on a rotating roster, Monday to Sunday (between 6.00am and 11pm).

    Immaculate personal presentation.

    Professional interpersonal and communication skills.

     passion for delivering exceptional, pro-active customer service.

    Confidence & ability to work autonomously and at times unsupervised.

    The ability to work within a diverse and fast paced role often managing multiple tasks.

    Confidence in dealing with guest queries and complaints.

    Previous experience in a hotel/accommodation front office position is advantageous


    As well as a competitive salary and the chance to grow you career as part of an international company, we offer discounts on accommodation across all Minor Hotel brands including Oaks Hotels & Resorts, and you will also receive a discount when you visit any of our restaurant, cafes and bars.

    We offer our team members a range of benefits including: Birthday Leave, Health & Well Being programs, Reward & Recognition programs, and more!


    This is Bivishikha Gurung, currently pursuing Master of Business in Global Hotel Leadership from Southern Cross University, Sydney. I came across your job advertisement for the role of “Guest Service Agent” for your company. I am very much interested in applying for this position as I see that I have all the skills which matches the job requirement. Apart from my University, I am also currently working for Likehome Property Management which requires me to deal with all the guest who stays with us in our properties, therefore, I feel that I will be perfect candidate for the above position

    It is with considerable interest that I would like to submit my resume to the job opening of the position of Guest Service Agent in your company, I have experience in Hospitality Customer Care for more than 3 years which assures you that I can do very well in the job role provided.

    I have attached my CV to support my application, the following list are the skills that I can share with the Oaks group of Hotels:

    *I have worked more than 3 years in Guest Relation Service, and I am currently involved in Guest Service for more than 1 year.

    *I have worked closely with all the departments of the hotel and with guest to solve the guest’ issue or complaints.

    *I have friendly and eye for detail for the job that I perform and can handle any situation with calm manner and a big smile on my face.

    Please allow me to express my skills and experience more and how I can be of a great benefit for the company. I am available all time except for Tuesdays and Thursdays.

    Looking forward to hearing from you.



    Confident hardworking personnel with passionate about any job provided. Eye for detail and excellent multitasker. 


    § Excellent motivator with emphasis on teamwork and goal accomplishment 

    § Excellent customer service skills and experience in all areas of hotel operations  

    § Outstanding communication skills, demonstrated through interactions with guests  

    § Experience with-in room dining service 



    Likehome Pty Ltd, Mascot, NSW 

    ·     Provided exceptional guest services. 

    ·     Asked for and responded to guest feedback 

    ·    Worked with guest to promote the hotel through online portals.e.g. Airbnb, Booking.com 

    ·    Handling complaints and guest request 

    ·    Reservation handing 

    ·    Assisting online check in and check out 

    ·    Phone handling and messaging guest and interacting with them. 

    ·    Working close with other to solve any issue and provide guest comfortable stay. 

    ·    Payment checking  

    ·    Checking cleaning standards of rooms  

    ·    Making sure all operation runs smoothly 

    May 2015 – July 2016 

    Guest Relations Executive | Summit Hotels and Resorts, Siliguri 

     ·     Provided exceptional guest services. 

    ·     Asked for and responded to guest feedback 

    ·    Worked with guest to promote the hotel through online portals.e.g. Trip Advisor 

    Aug 2016 - Nov 2017 

    Guest Relations Executive   

    Mount Hotels & Resorts, Darjeeling 

    ·    Provided friendly and efficient check-in and check-out services. 

    ·     Handed guest issues confidently. 

    ·     Worked with other departments to resolve guest issues. 

    ·     Worked with front office software (DJUBO). 

    Feb 2018 – Jan 2019 

    Event Manager 

    Aley Restaurant, Nepal 

    ·     Supervised a team of five, executing arrange of events. 

    ·    Plan and prepared menus according to guest requirements. 


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