In order to provide a remarkable service in every area of business, it is important to understand the relevance of the intended services. The concerning people should be properly trained and be prepared for any future emergence to handle. With an agenda to cope up with the situation the employees need to be trained. Advanced learning is a way of approach to focus on the specific learning activities. In this learning process the members of a group learn through the actions that are reflective and it gives them opportunities to be capable of solve and manage the problems. This kind of reflective learning is essential for any industry including nursing and healthcare agencies.
The main responsibility of a nursing sector is to provide support and care to the patient at the times of their need. Sometimes due to unwanted reasons the services are not provided as they had promised to be. In this matter the mismanagement of both the human and technology can be accused. The human errors in this concept is very much effective as in case of restoring a data which can be of much disadvantage for the wellbeing of the patient (Bayley et al. 2016, p.82). The wrong medication of treatment provided to a patient falls under this human errors. On the other hand the analysis of the condition of a patient follows in two ways of reporting including internal and external reporting. There being any fault in the reporting system might cause a loss of data and would bring a negative impact on the patient’s health. The human factors are mainly focused on the basis of human attitude towards the work spaces, environment, procedures, and devices and so on. The nursing process of Acute Care emphasises more on the personal preference rather than systematic approach that lessens the amount of mistakes in their services. While working as a medical scientist in the library of the above mentioned agency, I have found it very useful to be more effective to indulge the employees personally in nursing process rather than taking machinery advantages. In this way the trainees and nurses get the chance to learn more and have a practical knowledge of applying the theories that they have learnt. I have also learnt about the factors that control the possibility of human error in medical field such as extreme work pressure, lack of professionalism as well as over professionalism. Learning these factors have been helpful for gaining massive knowledge of the disastrous consequences of human error in medical field and the need to work in my profession with care as a medical scientist. It has enhanced my knowledge and also made me more cautious to develop a professional and friendly approach towards service users.
Concerning the experience that I have gathered as a medical scientist, it has allowed me to discover the ways of how the service quality and the safety of the patients could be improved. The efforts for improving the safety of the patient has been emphasised more in the last few years. Keeping that point in mind the nursing agencies have been provided with some guide to handle any emergency. For this a board for Risk-Management is introduced in this sector. As a result of the series of mishaps in the public hospitals of New South Wales (NSW), The Garling Report was presented to find the underlying reasons for these irresponsible mishaps. In this context, in case of urgency, the patients should be moved to proper care. The reason of this incident is to be judged and the technologies and tools such as fire extinguisher (if there is a fire in the hospital), CCTV cameras etc, should be measured (Liaw et al. 2014, p.261). The system that the hospital Acute Care provides is fully equipped with the modern technologies while providing a proper risk management. According to me the significance of the training programme regarding the risk management is a necessary part of the patient’s safety and quality of services. The experience of being a part of such programme has brought me the opportunity to improve my skills as a medical scientist. As it provides me with all the necessary information regarding the safety of the patients I would be able to work more efficiently to handle any given situation.
As per a survey it is known that there are a lot of cases in which the patient dies a premature death because of wrong medication. Concerning this fact I am going to bring to light the case of a young woman’s death due to the wrong medication by a village quack. “To err is Human” but we cannot consider this theory in case of medical services. A patient devotes his all soul to a doctor in order to be fit and healthy. However, there are some unfortunate cases where it is not in the hands of human to cure the patient (Ammouri et al. 2015, p.107). The hospital Acute Care gives the opportunity to its trainees to understand the relevance of such situations and guides them how to treat a patient with dignity and care. The main objective of these training is to ensure the patient’s safety and improvement in the quality of the services. I have learnt about the basic structure for improving the quality of the services by choosing a formal model for the improvement, establishing and monitoring the metrics. I have also learnt about evaluating the improvement efforts and the outcome t while ensuring that the metrics are understandable for the staff members to get a better result. The improvement programme also ensures the involvement of the patients, their families and members of the care team. This process of improvement has given me the chance to understand the value of teamwork while being concerned of the improvement of the service quality.
In order to understand the risk management programme, the investigation is a very crucial part. Being a medical scientist of Acute Care I feel that the area of our focus should be clear that which services need to be modified and the ways of it. For this purpose the Root Cause Analysis (RCA) is the proper instrument to use. It has been used as the device to identify the underlying problems which increase the errors in the nursing process. The use of this tool has taught me to identify the active problems and hidden factors as well. As it is considered to be one of the retrospective methods to detect safety hazards I can imply this knowledge in my professional life to perform better in a troubled situation. The process of investigation in a healthcare organisation comprises of steps include identification, exploration and resolution (Riley, 2015, p.274).
It is important to generate a risk management programme when there is an emergency and find a solution for the improvement of the patient’s safety. However, I cannot deny that the limitations of human power to some extent. I have learnt that the activity of the persons engaged to investigate, identify, evaluate and implement the measures of the service receivers’ safety is important. Therefore, a lack of understanding their limitations would provide a scope for the bias attitude to grow up. I can interpret that being a part of the organisation has provided me the opportunity to recognise human frailty while sorting out the problems as not being able to do that would bring a chance to enhance the biased nature of an organisation. It is important to be neutral while examining the risk management as it can bring a scope for unpleasant atmosphere in the workplace (Cherry and Jacob, 2016, p.556). The process of finding the trouble project gives me the opportunity to identify the faults and hidden factors that can affect the organisation and would help me to acquire knowledge to get more efficient.
There has always been a tendency to compare healthcare with aviation. As I have observed being a healthcare Acute Care has more risk factors compared to aviation. The main similarities of aviation and health care are the risk factors. On the other hand differences between these two sectors mainly comprise of different key materials of their services, one being aircraft and the other human bodies (Campbell and Daley, 2017, p.334). The frequency of the provided services also differs as well the health conditions of the service receivers are also different as one is healthy and the other is ill and vulnerable. I have learnt the principles of a High Reliability Organisation such as Concern with failure, Reluctance in simplifying, sensitive attitude toward Operations, Commitment for flexibility and Deference to Prowess (Steven et al. 2014, p.277). Though aviation and healthcare both are high reliability sector, health care serves the more risky part as it takes the responsibility to transform the health condition of human bodies. Considering the risk management system Acute Care follows Rasmussen’s Risk management system, where I have learnt that the main purpose of management lies on how the accident happen. The identification of the cause is the main agenda of the theory. It comprises of various levels including a Government level, Management Level, Regulatory Level, Company Level, Staff Level and Work Level (Weaver et al. 2016, p.445).
The success of an organisation lies with the level of communication of its employees (White et al. 2016, p.998). I have learnt the six stages of communication while working in Acute Care including the first level of communication that starts with safety and provides a sense of reducing threat. The communication should be powerful to build trust between the service provider and service receiver. The patients should listen to the authority to understand their problem and vice versa (Kusano et al. 2015, p.237). Both the parties should ask good questions, and understand the verbal and non-verbal portions of each other’s messages. I have also learnt that both the parties should not interfere in each other’s business. The main purpose of their organisation should be to improve their service quality while maintaining sustainability in order to face the challenges and be cautious of the upcoming hardships that can affect the performance of the organisation.
The nursing industry has now become one of the flourishing sectors that provides best services and supports people’s mental and physical health. The opportunity of working as a medical scientist in the Acute Care has enriched me with the experience of how to act in a given situation while providing support to the service receivers. It has given me the chance to gain knowledge regarding how to enhance one’s area of knowledge in professionalism as well as establishing an interrelation with the patients. The relevance of having a risk management team and its services to converting a trainee into an expert has shown me the path of improvement. I can surely imply these experience and learning in my future to enhance the degree of my professionalism while maintaining a balance.