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    Management

    Management Communication

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    Management Communication


    Management Communication

    This is a solution of Management Communication  Assignment in which we discuss Developing business Management Communication  strategy can help your company cope with aging systems and limited resources that can lead to fragmented Communication solutions. 

     

    Executive Summary

    This report identifies and examines the principles of effective verbal communication which have not adhered in the case study. The primary reason why the group has failed is effective communication and time management problem. There is a lack of interpersonal skill like conflict solving and time management among the team members. Besides that, the intercultural awareness is not the part of the ability of the team members to understand the weaknesses of others. Team development is one of the essential parts, and the property is not formed under this case study because of the absence of team members. The team communication is absent, and the entire team member has not corporate. There are some roles and responsibility which has to take by each of the team members, but in this case three of the team members did not take any responsibility. Finally because of personal and professional reasons the team members were not able to appear in the meeting for the project work and therefore the time management skill became one of their weakest points. Finally, it can be said that for developing the performance of the team the few areas identified in the analysis and the recommendation made from the analysis need to understand and implement by the team for future.

     Introduction

    The given case study of this assignment focuses on the lack of teamwork abilities. There are several individual skills which are required for doing work together under one team. This case study has focused on various reasons behind the failure of teamwork and also tries to understand what the primary reasons behind this failure are. In addition to that, the future recommendation for the team is also part of this assignment to know how to recover the different conflicts happened within the organisation and affected on the result. The teacher gives the project assignment in the class and within a group of 6 students. Each of the team members is associated with their problems in the personal life. Therefore there is a considerable miscommunication in the process of doing this teamwork. Besides that, none of the six students has taken the initiative in the early stage of teacher’s declaration. They have visited three weeks which is a significant reason behind the failure of the project. There is also an equal contribution of the team members in the process of doing this team project. In this assignment, the case study will be analysed to understand the failure of different skill required for this team with the help of appropriate use of theory. The future recommendation will be part of the assignment for the future performance of this team.

    Case study analysis

    The final project and presentation developed by this selected team are lacking equal contribution of each of the team member. Besides that, the initiative of starting the project work is also taken very late. All of this reason behind the failure of the project has occurred because of different type of internal problems within the team. For example, the team development, time management and communication within the team are not appropriate.

    Interpersonal skills

    Lack of interpersonal skill is one of the primary reasons behind the miscommunication of the team. One of the essential interpersonal skill includes problem-solving are conflict management ability. Therefore, the conflict arises none of the team members has taken the initiative for demolishing the misunderstanding. There is one of the reasons why an interpersonal relationship did not develop in this team. The theory of interpersonal skill which is known as the uncertainty reduction theory can be useful for the development of interpersonal skill (Cardon and Marshall, 2015). The uncertainty reduction theory mainly helpful for the teamwork, the team members did not know each other and are complete stranger. In this case, the teacher has developed the team, and the team members did not know each other. Therefore it is not possible for them to develop the interpersonal relationship for the project (Woodcock, 2017).

    Intercultural awareness

    The intercultural awareness can be made up with the process of intercultural communication and education. There are cross-cultural differences within this team. Intercultural awareness is known as an understanding which helps an individual in understanding the differences and similarities between their own and other cultures (Carlopio et al. 2012). The background of each of the student is different and two of them Anna and Lani are the international students. Therefore they have some problems in the process of communicating with others. For example, Anna is not comfortable with speaking in English. English is her second language; therefore, she needs extra assistance for her studies.

    Team development

    For the process of team development, there is essentiality of selecting a team leader who can assess the team in accomplishing the work. There are various theories which can be adopted for the process of team development. The Tuckman's 5 stage team development model highlights the areas of team development. In the first stage of team development which is forming, team members try to understand and explore the behaviour of the team member for understanding the expectation (Carlson et al. 2017). In the next stage storming, development of leadership or control within the team is done for minimising the effect of conflict. In the third stage, Norming is followed for making a balance within the conflicting forces. In the fourth Stage, which is known as performing, the task of accomplishing the objective is performed as a group adjective. Finally, the adjourning step is associated with completing the purpose of team formation after its fulfilment (Shuffler et al. 2018).

    But this group of people is not able to form any team. All of the stages are missing in the case study given. Even the primary meeting for developing is the team with all of the team members is not seen.

    Team communications

    For any teamwork, a basic level of team communication is highly required. The communication within the team is useful for developing a connection with each other. Initially, the communication of this team is not seen for the first three weeks. After that, when Lani has started the communication, some of the team members did not even respond. Each of the team members has some specific personal problems for not being able to attend every meeting. The lack of communication between the team member is one of the reasons behind their failure and conflict within the team (Häfner et al. 2014). The Mcguire's SMCA dimensional model help in understanding the three major dimension of communication. Those are the use of language, the behaviour and the other symbols. This model also gives a specific understanding of the right message which can be complex. This message may be misunderstood, misinterpreted, misheard, ignored or perceived as irrelevant (Liu et al. 2014). Therefore, the lack of team communication is found out within this time.

    Roles within a team

    For the team performance, every individual of the team has to perform some specific role. But in this case, it has been seen that only Anna, Lani and Daniel has effectively worked on the project. The contribution of other team members is almost negligible. Besides that Anna, Ranee and Lani are also nervous that their work is not appropriate enough and they did not feel able to pass. The teacher has already declared in the beginning that every team member will get similar marks for the project (Martínez-Prieto et al. 2015). It is the role of every team member to contribute in the team for achieving the purpose or goal. But the contribution of Mohammed, Nathaniel and Ranee cannot be counted within the already developed project.

    Time management

    Every team member has the effect of schedule in their personal and professional life. But because of their lack of time management, the project or education has suffered. This group was not able to create a proper team for accomplishing the objective because of the lack of time management skill (Moore et al. 2018). Finally, it is evident from the case study that some of the team members try to manage the time for the project development unable to develop a project which is not enough according to the judgement.

    Recommendations

    From the case study analysis, it has been understood that there is a lack of interpersonal skills among the team members. The initial problem of the group is they did not communicate with each other at the earliest stage of the project given. In addition to that, the interpersonal skills which are missing among these group members are lack of time management ability. From the personal profile is provided about the each of the team member, it can be said that everyone has some specific personal and professional issues which are the major reason behind the time management problem. But the effective interpersonal skills of time management and with the appropriate time management plan this team can perform far better. Besides that, the work-life balance should also be learned by these group members for performing well at their educational life.

    The intercultural awareness will help this team in understanding the weakness of the team member. By analysing the weakness helping them or assisting them will improve the work. There are two different international students who have their problem in coordinating with others and also regarding the language. If every individual would appear in the first meeting, they will understand these problems and effectively take part in the group work. There is also an important problem like no team leader. For the formation of a property in a team leader is essential who can control the various situation including conflicts. A team leader selection can help the team in the process of developing a schedule for completing the task. But there is no proper team, and this lack has also affected in the process of developing or selecting a team leader.

    In addition to that, there is a specific role for every team member which is not distributed in several meetings of the team. Three of the team member has done the entire work alone. Therefore the equal distribution of work responsibility is lacking. In the future, the team has to subdivide the inter-project work between the team members for the better performance. Each individual has to take responsibility from the entire work according to their capability and skill. Besides that, each of the team members has to attend all the meeting regarding the project. The initiatives need to taken by the team members from day one. For the process of team development, the use of Tuckman's five-stage theory or model needs to implement for better performance. The team members have to contribute in each of the stages of this model. Besides that, the different weaknesses of the team member have to take into the account of the team's weakness. For instance, for the presentation, some of the team members are not confidence because of the nervousness in presenting the slides. Therefore, the other team members have to assist her in how to present a presentation in front of the audience. In addition to that, there is also a language problem for Anna. This is because English is her second language and she is not comfortable in speaking English. Therefore, the team members have to help her in the process of speaking English. Besides that, the team has to give her the slides to present, which are easy to remember and talk about.

    The team communication is one of the major problems which has highlighted in this failure. The team member has used the group forum which has developed by the teacher in Moodle. But for teamwork person communication between each of the team member is highly required. Therefore for the future recommendation, the team members have to exchange their telephone number and digital communication process. This process will also help them in understanding the requirements of each other. Besides that, when any of the team members did not feel able to join the meeting, they can use the video conference procedure for giving the news about various activities in the group meeting. This process will also help the other group members in understanding their role in the teamwork.

    Conclusion

     

     

     

    In light of the above discussion, it can be apprehended that, there is not a single problem in this provided case study. There are multiple problems which are identified in the case study analysis. Depending on the various issues identified, the recommendation has made. The management skill is one of the essential parts of the group Management process. Group work on teamwork needs to have some competences depending on which a better performance can be achieved. Each of the team members has some strengths and weaknesses which can be compensated within teamwork rather than individual work. In addition to that, development of a team and selecting a team leader to minimise various conflicting situations within the teamwork. Besides that, the role of interpersonal skill is required for the process of team management. The interpersonal skill will improve the problem solving and conflict resolving ability. The conflict arises in the given case study can be easily reduced with the effective conflict resolution process. But the lack of interpersonal skill, the conflict has become one of the major reasons behind the failure of the project. Time management is also an essential part of the interpersonal skill which is needed in each of the group members. Every group member did not attend all the classes because of their reason. Effective time management also helps them in the process of understanding the various subjects studied under the class from the group members.

    References

    Cardon, P.W. and Marshall, B., 2015. The hype and reality of social media use for work collaboration and team communication. International Journal of Business Communication52(3), pp.273-293.

    Carlopio, J, Andrewartha, G,Whetten, D, & Cameron, K 2012, Developing management skills: a comprehensive guide for leaders, 5th edn, Pearson Education, Australia.

    Carlson, J.R., Carlson, D.S., Hunter, E.M., Vaughn, R.L. and George, J.F., 2017. Virtual team effectiveness: Investigating the moderating role of experience with computer-mediated communication on the impact of team cohesion and openness. In Remote Work and Collaboration: Breakthroughs in Research and Practice (pp. 687-706). IGI Global.

    Häfner, A., Oberst, V. and Stock, A., 2014. Avoiding procrastination through time management: An experimental intervention study. Educational Studies40(3), pp.352-360.

    Liu, Y., Cross, T.C. and Erez, A., 2014. How positive communication improves team performance and negative communication takes a toll. In Academy of Management Proceedings (Vol. 2014, No. 1, p. 10538). Briarcliff Manor, NY 10510: Academy of Management.

    Martínez-Prieto, M.A., Cuesta, C.E., Arias, M. and Fernández, J.D., 2015. The solid architecture for real-time management of big semantic data. Future Generation Computer Systems47, pp.62-79.

    Moore, P.M., Rivera, S., BravoSoto, G.A., Olivares, C. and Lawrie, T.A., 2018. Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database of Systematic Reviews, (7).

    Shuffler, M.L., Diazgranados, D., Maynard, M.T. and Salas, E., 2018. Developing, sustaining, and maximizing team effectiveness: An integrative, dynamic perspective of team development interventions. Academy of Management Annals12(2), pp.688-724.

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