The hospitality industry has experienced rapid development since the last decade. The popularity and promotion of hospitality spheres were never the same before to the world as it is defined in the present. A particular section of the population mostly indulged to the offerings of the hospitality sector. The recent changes are a result of varied factors that contributed to the growth of the industry. Governmental intervention is one of the crucial factors orchestrating the change of hospitality industry.
Among the different branches of the hospitality sector travel and tourism has emerged as the prominent of all. Travel and tourism has been integrated into the mainstream in such a manner that it has become a specific field of study. The government authorities of the countries have taken active measures to improve the tourism aspects that would be beneficial to attract visitors. The importance of the change can be marked in improving economy of the countries through this industry. However, to prevent exploitation of any sort as well as mismanagement, the government has specified laws related to the regulation of travel and tourism.
Hospitality industry takes into consideration several factors to operate efficiently. When specifically speaking of travel and tourism, it involves a number of resources to give quality services to the clients. The law framed by the government has the motive of improving the standards of the services offered by this sector, at the same time ensuring satisfaction of the clients. One of the major drawbacks faced by the industry was misuse of resources that could cause potential harm to the environment. Thus, the government focused on implementing a few legislative codes that have to be effectively followed by the hospitality sector to be in compliance with the rules and regulations.
The change of ways of the hospitality industry was a progressive step towards improving the standards. The Australian Law protects its consumers, the community and the environment. Therefore, all the laws applicable to the hospitality sector aims at protecting the aforementioned that ultimately leads to improvement of the standard of services. The Australian Competition and Consumer Commission administer the practice of fair trading affairs among businesses and consumers (Austrade.gov.au, 2019). The law ensures that travel and tourism agencies are abiding by the norms of providing quality services to their clients while maintaining the proper code entitled as their rights and obligations. The Fair Trading Laws are also in place in particular states and territories that follow up with the business regulations. The purpose of the laws is to align the different companies to one system that would make the services even better.
The most important aspect of the laws is that they build in such way that through proper implementation of the rules and regulations everyone gets the advantage. The hospitality sector easily implemented the laws in their process of functioning not just to abide by the law, but also the impact would be far reached. A travel and tourism organization would definitely be at a gain if they are able to satisfy their customers. Most importantly, it is like a chain so all the factors playing a role in the industry need to be taken care of. For instance, the environment mostly gets affected as a consequence of the booming hospitality sector. Thus, the government has to think of measures to mitigate the challenges that would have ultimately cut down the flourishing industry.
Environment is a major factor influencing travel and tourism, as observed by Dittmer (2001). If it gets affected then the attractive features of a tourist location would utterly diminish that would in turn, affect the business and economy of the country, opines Lockwood (2007). Thus, the Australian government administers environmental protection in combined efforts with the state and territory governments. The changes and affects are constantly monitored under the law for assessment. The Environment Protection and Biodiversity Conservation Act 1999 prevent any action committed by a person that would violate the matters addressed in the Act (Environment.gov.au, 2019). In this way, the safeguarding of the environment has been planned that the hospitality industry has to follow religiously for avoiding any complexities arising in future.
The Consumer Laws of Australia forms a solid ground for the consumers to fall back on for unfair contract terms. It guarantees consumer rights which are of utmost importance in the sector as customers are the primary stakeholders (Lockwood, 2007). The law also provides regulations for safety of products, unsolicited consumer agreements and covers other areas related to the uncompromised offering of hospitality to them. The designing of business functions incorporating the legal obligations helps the organizations to not just be in compliance with the law, but at the same time perform all their roles and duties within the accepted standards meeting their commitments towards their clients.
The industry has closely monitored its activities and the individual records are a proof of the achievements and failures. Thus, to cut down the percentage of loss due to various factors, the travel and tourism agencies have actively adopted all the regulations that are guided by the governmental laws. One such is the Product Liability regulation that is again monitored by the Australian Competition and Consumer Commission. It is a statutory framework that aims at regulating product safety and information standards (Austrade.gov.au, 2019). In travel and tourism, starting from hotel services to food and other recreational activities everything is integrally associated to customer experience. Thus, it becomes a serious concern to maintain accurate standards for all and everywhere.
In this regards, the changes accepted and implemented in the functioning of the travel and tourism industry has positively contributed to its development and also meeting the expected standards that counts for gaining customer loyalty and offering them satisfactory services. The change was a deliberate attempt to face the rising challenges in the hospitality sector and come up with ways that would solve the problems in an all round manner. Individual attempts would have not been able to counteract the emerging problems, whereas the law actually proved effective to a great extent.
The scope of the hospitality industry is vast spread of categories including travel, food and drinking, lodging, transportation and many more. It is mainly a service industry that provides the clients all sort of amusement, relaxation or in a simple way it is the industry that takes care of giving efforts to customers for pleasant experiences. The hospitality industry is often referred to as the leisure industry that has incredibly gained popularity across the world. People indulging in the services offered by the hospitality industry have considerably increased. The excessive utilization of resources has been the result of several emerging problems that required a legal intervention to solve the problems from its roots.
The hospitality sector has multiple divisions which individually offer recreational means to the clients. Travel and tourism forms the main base of the hospitality industry whereas there is one of the branches which are commonly overlooked by many as holding a significant position in the industry. Transportation is key sector of the hospitality industry that adds to the overall success. The whole purpose of travelling to tourist destinations and availing the amenities of the place would be ruined if people cannot move from one place to another properly. Movement is essential to the industry and in addition to that timely transportation is required. Tourism expands more when the transportation facilities to a particular place are easily regulated and available to the clients. There are plenty of places with high natural heritage value which are less preferred because of poor transportation facilities. As tourism industry immensely contributes to the economy of the nation, it is crucial that the factors impacting its development should be equally prioritized. Thus, comes the role of transportation into the scenario holding an upper position in its success.
Transportation is the only way to commute leading to deep thoughts of improvisation and maintenance of the available resources. Existing roads, rail, air and sea transportation everything calls for enhancement and security and safety of the modes. As a public property, the government is bothered about the transportation system of places since long. However, the increasing demand of the hospitality services has created pressure on the existing facilities. Also, with every single passing day the world is getting faster which means that the transportation system needs upgradation in its existing ways to cope up with the present demands of the consumers.
Customers always look for ease in the ways of transport while at the same time there are various classes of economy who avail the services and mainly consider the cost, as mentioned by Sigala et al. (2012). Here comes the intervention of the governmental bodies in regulating the system along with all the additional charges that are associated with transportation. To ensure security and safety of using the transportation the government of Australia has a number of legal rules, as well as for the maintenance of the existing means.
To start with the Australian laws on transportation, the Heavy Vehicle Regulation can be cited at first which regulates the issue of heavy vehicles over tones using the transportation facilities. Australian Road Rules came into existence in 1999 which is adopted by each state and territory and implemented in its own legislation continually updating the policies as per the latest requirement (Environment.gov.au, 2019). The Austroads Registration and Licensing Task Force looks after the vehicle registration and driver licensing authorities that is necessary to ensure a clean practice.
Moreover, the Motor Vehicle Standards Act 1989 implements the standards of safety (Environment.gov.au, 2019). The act has been framed to assess all the vehicles when entering for the first time in Australian market. It is also responsible for controlling safety and environmental issues. The condition of the roads and the need to maintain and restore them is taken care by the governmental regulations. It is necessary because the roads are used maximum for the purpose of commuting. Failure to fix transportation problems leads to severe issues like road blockage, dangerous vents which can cause major accidents and other unforeseen incidents.
For the air transportation the Airports Act 1996 helps in efficient management of the place’s airspace and any aircraft related issues like noise and emissions (Environment.gov.au, 2019). The Aviation Safety Regulation Review regulates the safety of the air transportation and ensures that the client experience would be uncompromised (Environment.gov.au, 2019). It definitely highlights the reason why the laws have been included and any changes made to the system are guided under the legal obligations. As mentioned throughout, clients are the main factors that change the destiny of businesses and that are why it is essential that the basic codes are followed for exhibiting standard services to them.
Apart from maintaining and regulating the transporting services, managing of investments associated with transportation is a prime business aspect. The Australian Rail Track Corporation and the Moorebank Intermodal Company Limited jointly oversee everything related to rail investments (Environment.gov.au, 2019). They have also collaborated in setting up of a national model for rail safety that would be followed by all to ensure best facilities in transportation. In connection to developments as per contemporary requirements, fast rail projects are also in line, along with infrastructure investment program that comes under the same responsibility. Connecting inland ways has also been a part of the laws to make the commute easier for local citizens as well.
Other than the main streams of transportation in the country there are separate laws formulated solely addressing the specific activities of recreation. The Accident Towing Services Act, Bus Safety Act 2009, Tourist and Heritage Railways Act and many others are prevalent to address any problem (Environment.gov.au, 2019). The best part about the legal rules is that they are constructed keeping in consideration the betterment of the people, the economy and the environment at large. Every individual aspect adds to the betterment of the hospitality industry when it comes to travel and tourism and transportation as both are integrally associated. Hence, the improvement of standards is only possible when the laws are practiced in the full spirit of its purpose.