EMOTIONAL INTELLIGENCE AT WORKPLACE
employees by understanding their emotions.
Emotional intelligence in association with team members
Managers are required to engage strength of their team members while developing frameworks for emotional intelligence. Team members who are able to represent strong or higher emotional intelligence could make proper interpretation of the messages and are able to interact with their team members. Strengths of team members in managing their emotions can perform in a more effective manager in their workplace (Caruso, 2015).
Emotional intelligence in fostering safety at workplace
In an organisation, workers had to work on stressful condition and so in order to reduce their stress it is important to understand their emotions and mental condition. The mental condition of employees puts direct impact over their work performance. Managers are required to understand perspectives and emotional state of their employees for managing their stress (Ciarrochi & Mayer, 2013). Emotional intelligence is able to manage stress of employees and helps to give them safe and healthy working environment.
Identification of emotion of team members while making decisions
In an organisation decision-making process need to involve emotional state of staffs. Studies have found that emotional states like antagonism, achievement and approach puts direct impact over group decision-making process. An organisation needs to understand emotions of their employees before taking any decision. It helps in building trust of employee on an organisation.
Assessment 2: Report
Emotional intelligence is an important aspect for reducing cultural differences at workplace. This study is going to shed light on the problems that are faced by Anton at his workplace due to cultural differences. Cultural differences are posing serious challenges on his communication with his co-workers.
Assisting Anton for controlling his emotional states
Anton is unable to manage his emotions and this is causing problems in his communication with his team members. He is required to identify feelings and emotions of his team with the help of non-verbal medium. Anton should try to talk to his co-workers and understand their culture (Dong, 2014). He needs to develop his interpersonal skills. A workplace is comprised of varied culture and so it is important to adopt their skills.
Identifying cultural expressions of Anton
The co-workers should try to identify culture of Anton. It can assist them to understand his problems. A workplace comprises of different cultures and staff need to develop cultural intelligence so that they at able to communicate with a person belonging from different culture. The co-workers should try to help Anton to adapt himself in a new cultural environment. His manager could take the initiative for educating his employee regarding cultural intelligence.
Overcoming barriers to Anton’s emotions
One of the major problems that is faced by Anton is his incapability to control his emotions. He is easily getting influence with the attitudes of his co-workers. It is quite important for Anton to manage his emotions by relaxing himself. He needs to get less bothered about the thinking of the people. Anton can overcome his emotional barriers by adapting with the new culture of his workplace (Druskat et al. 2013). It has been found that Anton's accent is making him a matter of joke for others. Anton could bring changes in his communication style and talk more with his co-workers and try to create a impact of his personality over them. He needs to concentrate on his performance and try to put control over his emotional conditions.
Specifying scope to Anton for expression
Anton belongs from Australian background and so he uses accented English. It becomes a major problem among his co-workers because they are unable to understand his accents. In order to help Anton to overcome his language barrier, it is the responsibility of his manger as well as colleagues to treat him respectfully. Anton should be given opportunities to express himself inform of his colleagues (Hutchinson & Hurley, 2013). In an organisation, it is quite essential to understand and respect culture of team members. It helps in creating a good working environment. The co-workers of Anton need to provide comfort to him by sop cracking jokes on his accent. It can boost confidence in Anton and he will be able to remove language barriers in an effective manner.
Assisting Anton to impact of his behaviour on co-workers
Anton should try to understand the impact of his emotions on others. In an organisation, cultural differences are quite prevalent. It is the responsibility of both co-workers as well as Anton to understand each other's culture and try to respect them. Apart from cultural intelligence, emotional intelligence is also to be developed by Anton. He is required to understand mental conditions and emotions of his co-workers. He should stop taking comments of his co-workers as personal attacks rater he should take it in a fun manner. An understanding of his co-workers emotions will enable to understand their jokes and it will help him to work in a new culture.
Self-management of Anton
Anton is facing cultural barriers due to his incapability to manage his emotions. Anton should try to manage his own emotions with the help of three-step framework for self-management (Ju et al. 2015). He is required to identify his feelings regarding a situation at workplace. He should adopt self-awareness for identifying and resolving emotional issues that he is facing at workplace. Anton could a make an assessment of his behaviours. It will help him to identify situation where he is getting emotional and try to control it.
After going through the case of Anton, the following recommendations can be given:
Understanding cultural differences: Anton and his co-worker need to identify culture of each other for working in a stable environment. This can help them to work in a healthy environment.
Removing language barrier: Anton can overcome his language barriers by concentrate on his work performance instead of their comments. He could take help of his manger to adapt to the new culture.
Therefore, it can be conclude that Anton and his co-worker need to be educated by their HR manager to adopt each other's culture. This can be done by training them regarding importance of emotional as well as cultural intelligence. This can help them in understanding problems of new employee.
1 Importance to identify the emotional strength and weakness in a workplace
In the workplace, it is of utmost importance to know the emotional strength and weakness because the strengths help in terms of pushing further to is better. On the other hand, the weakness shows the areas where there is the requirement to improve. In the opinion of Karimi et al. (2015), the biggest emotional target is basically those things which come directly. In addition to that, weakness holds back an individual while achieving any kind of task.
2 Describing signs of stress in the workplace
In the workplace, there occurs various kind of stress that can put a negative effect on the individual. In this 21st century, the work-related stress is growing to a large extent which affects the well-being of an employee. In the view of Levitats & Vigoda‐Gadot (2017), the two signs of stress that is difficult in terms of attracting with other staffs and disputes as well as disaffection. There occurs a difficulty in the workplace only when there is a difference of culture because somehow it makes them back to interact with others. Moreover, disputes and disaffection occur when the employees are not properly interacting with each other.
3 Importance to develop awareness of emotional triggers
In the workplace, there are various types of people with different cultural habits. If an employee emotionally burst out in the workplace there it automatically denotes that the person is emotionally weak and anyone can take advantage of that emotion. As opined by Martin-Raugh, Kell & Motowidlo (2016), a workplace can be sometimes a stressful environment along with that there can occur various types of situation which can trigger some of the negative feelings. In addition to that, the developing of awareness of emotional trigger in an employee helps them to perform as per their own ability as well as an answer to the higher authority with a positive manner.
4 Constructive behaviour used by a manager
In the workplace the manager plays an essential role to make the business successful. Moreover, a successful business occurs with the help of successful manager and their team. As per the opinion of Mathew & Gupta (2015), Manager plays a key role in terms of setting a culture in the workplace. A positive workplace is built with the help of respectful behaviour as well as a clear experience of employees. The two constructive behaviours which are used by a manager in the workplace are to push back all the disrespectful behaviours and create a positive environment.
5 Emotional intelligence principles
Emotional intelligence is denoted as the ability to understand as well as managing all the emotions. The two important emotional intelligence principles are self-awareness and self-control. In the view of McCleskey (2014), self-awareness shows the ability in order to recognise own emotions in any difficult situation. Moreover, being emotionally self-aware makes allows an individual to diffuse any kind of strong emotions. On the other hand, self-control is the ability to manage any problem with a calm gesture.
6 Negative emotional state in the workplace
In this 21st century, most of the time has been spending in the workplace. Thus, in the workplace environment, there can be seen various kind of negative emotional state. In the opinion of Meisler & Vigoda-Gadot (2014), the two negative emotional states are anger and fear which occurs from various sources. Anger occurs when an employee is overworked as well as not paid enough money for that over workload. On the other hand, in the workplace there occurs fear because of not giving the best as expected from an employee which results towards a fear in the employee. These fear and anger is the most common negative state that can occur in the workplace.
7 Two ways of communication in a diverse workforce
In the workforce environment there exist various types of people with different cultural background. Thus, sometimes it becomes quite difficult to communicate in that diversified workplace environment those are varying in terms of cultural expressions. In this 21st century, business is expanding and includes people irrespective of various cultures. In the view of Murphy (2014), the two ways of communicating in the diversified workforce are to speak clearly as well as concise and keep all the information simple while speaking with others.
8 Describe two ways of flexibility and adaptability in organisational change
In the workplace environment there occur various organisational changes time to time which is required to be adopted. As opined by Ouyang, Sang & Peng (2015), how fast the organisation is adjustable with the organizational change shows the personality traits. The two ways are the positive aspect in any kind of challenging situation and scheduling of the employee's restraints as well as workshops. If there occurs any kind of change in the workplace then there is the requirement to welcome that change with a positive gesture as well as make all the employees trained to get adaptable and flexible with the changes.
9 Importance of taking emotions of others while making decisions
In the workplace environment, there is a requirement to take any decision for the benefit of the organisation. While taking any decisions it is important to take the emotion in mind. In the view of Schlaerth, Ensari & Christian (2013), while making any decisions negative emotions can hamper the decisions and result can be bad. Thus, there is the requirement to keep all the negative emotions aside. Being emotionally weaken can automatically affect the decision maker in terms of taking any decision.
10 Relationship between emotionally effective people and attainment of a business objective
There is a direct relationship with the emotionally effective people and attainment of a business objective. If an individual is emotionally effective then there is a success in term of achieving the objectives of a business. On the other hand, if an individual is emotionally unstable then it can hamper the objectives of the business. As per the view of Schutte & Loi (2014), a successful business is that those are having emotionally effective people. There are various objectives and challenges in terms of achieving the objective thus, an emotionally effective people will automatically put forward a positive attitude in the organisation.
11 Use of emotionally intelligent practice in context of work safety and health and its use in the workplace outcome
In the workplace it is required to use the emotional intelligent practice in context of workplace safety and health. Being emotionally stable and have all the principles in a correct way can automatically directed towards a healthy workplace environment. The main reason is that if there is anger in the workplace then it can cause harm to others or self injury. In the view of Trivellas, Gerogiannis & Svarna (2013), emotional intelligent practices also helps in the workplace outcome by creating trust, respect as well as align people in order to give their best for the outcome.
12 Importance of developing self-management of emotions
The utmost important step in the developing of self management is being emotionally aware. Moreover, there is requirement to make all the emotions to be constructive in terms of taking behaviours as well. In the view of Wan, Downey & Stough (2014), emotions is denoted as the important piece in terms of information's as well as tell about an individual. In order to develop the self management of emotions there is a requirement of expressing the emotions honestly, openly as well as accurately. Moreover, recognising the feelings and comfort it as soon as possible.
13 Importance of encouraging positive emotional climate
In the workplace environment a positive emotional climate provides an advanced organisational success for a long term. In the opinion of Hutchinson & Hurley (2013), workplace is mainly denoted as the weather where there are various types of emotional temperature occurs. Encouraging of a positive emotional climate helps an organisation to welcome any kind of change that occurs in the environment. In addition to that, a positive emotional climate is that it goes against any kind of drain as well as look solutions for the problem also.
the positive emotional climate provides less stress.
stress. Personality and Individual Differences, 6(5), 86-90.
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