Assignment Context and the Scenario
This assignment consists of three tasks aimed at helping the learner understand the nature and structure of the resort operations as well as understanding the importance of quality systems and their impacts along with issues of managing incidents in resorts
Consider yourself as a newly appointed management trainee to be promoted as a junior manager within the next six month in a UK based tour and holiday resort operator. Your recent training and previous experience as a resort-tour operator coordinator should help complete this assignment successfully.
You have been assigned to prepare and present a written report to the company management of your chosen organisation which is engaged in the packaging and selling of holidays to the tropical islands such as in the Caribbean. The management is very much interested in evaluating the current quality systems in a selected resort where they operate their management practices related to incidents.
Although the tasks in this assignment are all based on the scenario provided above you need to support your discussion with relevant theories and concepts.
Choose a medium to large travel and tourism organisation with tour operations in the UK such as Thomas Cook, Kuoni, Scott Dunn or any tour operator selling holidays to tropical destinations.
Research the resort management practices in the Caribbean or Indian Ocean resorts and provide a one-page summary of your chosen organisation as an introduction.
LO1: Task 1
Using a couple of resorts you have chosen to focus from your company portfolio, investigate and analyse the various functions of resort operations, including the coordination and handling of various tour operators and customer service function as well as managing the legal and health and safety issues. P 1.1
Analyse how the resort managements structure and organise the various types of tour operators and their guest-related and activities, including specialist programmes such as diving and seasonally varied events such as winter sports. P 1.2
M 1: Explore the complex problems related the various functions of resort operations using effective approach to study and research a selected resort (Task 1 A)
D 1.Evaluate the current management structure of your selected resort based on the defined criteria such as functions or activities of the chosen resort (Task 1B)
LO 2: Task 2
Examine the importance of an effective quality system in resort operations and discuss how the chosen resorts apply and monitor quality procedures in managing conflicts and the legal issues. P 2.1
Analyse how implementing an effective quality system by your organisation (tour operator) has produced results in positive impacts on the operation of the resort (P2.1).
M 2: Synthesise and process complex information and data related to managing conflicts and legal issues in the management of a chosen resort.
M 3: Appropriate structure and approach is used to implement quality or conflict management by the chosen tour operator with the management of a selected resort..
D 2: Substantial activities are planned, managed and organised to present to the class to demonstrate how quality system in a resort is applied (in- class presentation).
LO 3: Task 3
Analyse a range of incidents that could affect the health and safety of customers and staffs in a resort environment as well as in transit and evaluate the procedures to be implemented by a tour operator to deal with the situation. P 3.1 and P 3.2
Discuss how the procedures to be implemented in dealing with incidents comply with relevant UK/European laws and the guidelines of trade association P 3.3
D 3: Evaluate and discuss how the resort management solves complex problems using your chosen resort as an example.
Assessment Criteria Related to the Learning Outcomes
Preparation guidelines of the Coursework Document
a) All coursework must be word processed.
b) Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch).
c) Font size must be within the range of 10 point to 14 point including the headings and body text
d) (preferred font size is 11).
e) Standard and commonly used type face such as Arial should be used.
f) All figures, graphs and tables must be numbered.
g) Material taken from external sources must be properly refereed and cited within the text using
h) Harvard standard
i) Do not use Wikipedia as a reference.
Plagiarism and Collusion
Any act of plagiarism or collusion will be seriously dealt with according to the College regulations. In this context the definition and scope of plagiarism and collusion are presented below:
Plagiarism is presenting somebody else’s work as your own. It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort.
Collusion is copying another student’s coursework; stealing coursework from another student and submitting it as your own work.
Suspected plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure. (For details on Plagiarism & Collusion please see the student hand book)
Initial submission of coursework to the tutors is compulsory in each unit of the course.
Student must check their assignments on ICON VLE with plagiarism software Turnitin to make sure the similarity index for their assignment stays within the College approved level. A student can check the similarity index of their assignment three times in the Draft
Assignment submission point located in the home page of the ICON VLE.
All Final coursework must be submitted to the Final submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission.
Any computer files generated such as program code (software), graphic files that form part of the coursework must be submitted as an attachment to the assignment with all documentation.
Any portfolio for a unit must be submitted as a hardcopy to examination office.
The student must attach a tutor’s comment in between the cover page and the answer in the case of Resubmission.
a.Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress for loss or damage of your original copy.
If you need an extension for a valid reason, you must request one using an Exceptional Extenuating Circumstances (EEC) form available from the College examination office and ICON VLE. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
Late submission will be accepted and marked according to the college procedure. It is noted that late submission may not be graded for Merit and Distinction.
All Late coursework must be submitted to the late submission point into the unit (not to the Tutor). A student would be allowed to submit only once and that is the final submission.
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