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Restaurant Serves Assignment Help

Restaurant Serves Assignment Help

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Tony’s Place

Jack Smith had run a successful Melbourne restaurant in the CBD for the last 20 years. The restaurant serves modern Australian cuisine. It’s famous for its quality food. There are 100 seats and it is open for lunch and dinner Tuesday – Saturday. Customers have always been happy with the food and service provided, however Jack decided to sell his business to Tony Lee.

After two months, things had changed. There were issues with the level and quality of service to the customers. The staff were no longer happy at work. The staff turnover increased. Due to the amount of new staff coming in and old staff leaving, the knowledge had decreased along with the level of service. Regular customers were getting angry.

The staff were always upset with Tony and the way he managed things. He pushed his staff to work harder and took everything very seriously. His main focus was on results and outcomes rather than techniques and process. He didn’t care about the people.

Tony did not think it necessary to listen to staff. The communication between employer and employees was extremely ineffective. That resulted in everyone working independently. There was no sense of a connection amongst the staff or to the business. Tony liked to have a hand in everything. Staff had to do things the way he wanted them done. There was no opportunity for the staff to think for themselves.

Tony did not know how to motivate his employees. He thought staff should do their job because they get paid. The staff felt bored and stressed. They started to arrive late to work or not show up at all. Tony responded to that situation by giving verbal warnings. His awareness of his own and others’ emotions was almost nil. He was very moody and unable to generate much enthusiasm or interest amongst his employees. He didn’t understand why employees were upset with him. He often overreacted to problems and chose the most ineffectual response to emotional situations.