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Justify the following statements whether they are right or wrong. Each question values 1 marks.

(Please write your answer in below table. There will be no mark if no answer in the table. )

 
No.12345678910   
Answer 

Information is of no value to you if you can't access it. 

2. Business intelligence refers solely to information about your competitors. 

3. Customer service and support functions are multi-channel. 

4. Software-as-a-service (SaaS) is a delivery model in which you buy the software utright.
 
5. The basic approach of fuzzy logic is to assign values between 1 and 2 to vague or ambiguous information. 

6. SEO improves the visibility of a Web site through the use of tags and key terms found by search engines. 

7. Affiliate programs are excellent examples of a C2B e-commerce business model. 

8. The C2B e-commerce business model is a true inversion of the C2C e-commerce business model. 

9. A virus has the capacity to hurt the processor of a computer. 

10. The objective of a denial-of-service attack is to prevent legitimate customers from accessing the target site. 
Part II  Multiple Choice(10 marks in total)
There is only one correct answer for each question. 1 marks for each question.
(Please write your answer in below table. There will be no mark if no answer in the table. )

No.12345678910   
 
1.Information granularity refers to: 
A. the quantity of data within the information.
B. the quality of data within the information.
C. the frequency of data within the information.
D. the extent of detail within the information.

2.At lower organizational levels, information exhibits _____ granularity. 
A. unrefined
B. fine
C. concentrated
D. coarse

3.___ is a temporary holding area for the information you're working with as well as the system and application software instructions that the CPU currently needs. 

A. ROM
B. RAM
C. DVD
D. VCD

4.Which of the following is true of push and pull technologies? 
 
A. The early Web was characterized by pushing static information.
B. In push technologies, organizations provide users with standardized information.
C. In pull technologies, organizations provide users with customized information      
based on each user's individual profile.
D. In pull technologies, users research, find, request, and retrieve the information 
they want.
5.The Web 2.0: 
A.  is a technology that focuses on online collaboration, users as both creators and 
modifiers of content, dynamic and customized information feeds, and many other engaging Web-based services.
B. is a computer network consisting of a collection of internet sites that offer text and graphics and sound and animation resources through the hypertext transfer protocol.
C. is a reference that points to a whole document or to a specific element within a document.
D. is a computer network consisting of a worldwide network of computer networks that use the TCP/IP network protocols to facilitate data transmission and exchange.

6.Data warehouses exist to support: 
A. MRP.
B. OLAP.
C. OLTP.
D. SQL.
7. _____ is the process of reinstalling the backup information in the event the information was lost. 
A. Recovery
B. Recycling
C. Retrieval
D. Reproduction
8. Which of the following artificial intelligence systems is capable of finding and  differentiating patterns? 
A. Neural networks
B. Expert systems
C. Geographic information systems
D. Decision support systems

9. _____ is a mathematical method of handling imprecise or subjective information. 
A. Decision support system
B. Fuzzy logic
C. Neural network
D. Knowledge management system

10. Which of the following is an advantage of a distributed infrastructure? 
A. It allows only specific locations within an infrastructure to share information and applications.
B. It ensures that each application is stored exclusively in one location to ensure information security.
C. It can allocate its processing activity to a location where it can most efficiently be done.
D. It divides an IT system into different tiers where each part performs a specific function.

Part III   Short Answer Questions (20 marks in total)
Question 
What is the role of a supply chain management (SCM) system? 
How does SCM fit into Porter’s three generic strategies?

Question 2   (7 marks)
What are the typical functions in a CRM system? How does CRM fit into the RGT framework

Question 2           
What is online transaction processing (OLTP) and what is online analytical processing (OLAP)? 
What are their major differences between OLTP & OLAP?
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