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Part A: Reflective Learning

2.1 Describing the incident

As an intern of the hospitality industry there are events and occasions that everybody has to be a part. These incidents add value to the learning of an individual. There was a grand feast arranged for a Royal family and every intern was given the chance to witness and become a part of the event to learn things more closely. It was one of the most significant incidents that include so much of diversity and a great source of learning things in the context of management. Arranging for the event of the grand feast, there was an issue regarding the availability of raw materials for the feast. The items were found to be of poor quality and some of the necessary ingredients were missing. There was no other alternative option to order afresh and there was a panic situation amongst the staffs and management thinking that the entire reputation of the hotel would be ruined due to the issue.      

2.2 Analysis of the incident

Following the POLC management practice, the elements for dealing with the issue was constituted accordingly. It was planned that the available lot would be checked for materials that might suit the purpose. At every point of panic optimism is desired because it keeps the mind active and helps in thinking of alternatives without losing hope. 

Planning is the only way by which the rest of the process can be conducted to achieve the final intention, as opined by Rosanas (2008). As very less time was available, the usable material from the lot was selected and the task was distributed among three to four staffs to check the cold storage for adequate products. Through this method of organizing time was utilized perfectly and made sure of best quality outcome. The entire range of actions was led appropriately keeping in mind the necessity of the subject. It is important to frame and work in accordance to the ultimate purpose of an incident. Similarly, checking and controlling the entire business allocated to ensure that no other problems arise and the program gets successfully conducted.   

2.3 Evaluation of the incident

Once the event ended well, I was literally satisfied with what and how I have done the things. It was not just about making the event successful, but also the effectiveness of the immediate plan applied. I consider the plan of utilizing the available material and create a Royal platter accordingly as the best way that could have been followed. Ultimately, it is about the taste of the food and not anything else that matters. The success of the plan was evident from the praises that the members of the Royal family constantly exhibited. Another approach could have been to tell the problem to the guests and offer them the normal food of the hotel, but that would have put the reputation of the hotel at stake and hospitability cannot be challenged for a hotel. Also, there would be many questions raised on the quality of the regular menu of the hotel. Any other alternative at the last moment was not possible apart from these two. Thus, I feel whatever I did in managing the incident proved to be effective in completion of the occasion successfully.      

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