A) Briefly explain your understanding of quality systems.
B) Please write name of 3-4 approaches/models e.g. TQM, Benchmarking, Quality Control, CQI.
Focused on customers needs: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Leadership: Leaders establish unity of purpose and direction. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's
Involvement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Continual improvement: Continual improvement of the organization's
overall performance should be a permanent objective of the organization.
Advantages
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