BizOps position description and selection criteria Job title:
Customer Service Manager
Reporting to: Managing Director, Retail Operations
Salary: Total package including base salary, superannuation, commissions or benefits: $95,000 p.a. Hours: Full-time permanent Location: Head office Purpose of the position Plan, coordinate and control the activities of the customer service team to meet the needs of customers, maintain and enhance customer relationships, and meet organisational and operational objectives. Develop procedures, establish standards and administer activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers. Responsibilities and duties
• Develop and implement customer service policies and procedures and oversee the achievement and maintenance of agreed customer service levels and performance standards.
• Develop processes to identify customer problems, requests and special needs, resolve them effectively and within negotiated timelines, and handle complex and escalated customer service issues. • Analyse relevant data to determine customer service outputs.
• Coordinate and manage customer service projects and initiatives.
• Work closely with marketing and sales and production departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.
• Evaluate and performance manage staff. Key performance Indicators
KPI 1: Ensure customer service policies and procedures are regularly reviewed and maintained.
• KPI 2: Respond, or delegate responsibility, to ensure customer issues are dealt with promptly, efficiently and satisfactorily to both the customer and BizOps.
• KPI 3: Review and maintain customer management systems.
• KPI 4: Ensure a range of customer service initiatives are developed and implemented successfully.
• KPI 5: Work effectively with other departments an own staff to maintain efficient work practices and competence. © Aspire Training & Consulting Page 1 of 2 Document date: June 2015
project management assignment help, business management assignment help, business management assignment, management assignment help services, strategic management assignment help, management accounting assignment , management homework help, marketing management assignment help, human resource assignment help, human resource management assignment help, managerial accounting assignment help, management accounting assignment help, financial management assignment help, it management assignment help, project management homework help, hospitality management assignment help, hr management assignment help, operations management homework help, brand management assignment help, database management homework help, financial management homework help, operations assignment help, healthcare management assignment help, write my project management assignment,
Holding a PhD degree in Finance, Dr. John Adams is experienced in assisting students who are in dire need...
55 - Completed Orders
Canada, Toronto I have acquired my degree from Campion College at the University of Regina Occuption/Desi...
52 - Completed Orders
Even since I was a student in Italy I had a passion for languages, in fact I love teaching Italian, and I...
102 - Completed Orders
To work with an organization where I can optimally utilize my knowledge and skills for meeting challenges...
109 - Completed Orders
JOB OBJECTIVE Seeking entry level assignments in Marketing & Business Development with an organization...
202 - Completed Orders
Current work profile Project manager- The Researchers Hub (2nd Jan 2016 to presently working) Researc...
20 - Completed Orders
Sales Assistant, Mito Marina Assigned to the Stationery dept – assisted in merchandising, stock taking...
100 - Completed Orders