XXX Information Technology Co. Ltd, is located in Shanghai, China. It delivers in hi-tech transactional services, consulting and technology services, systems integration and managed services in 50 countries representing a strong global presence. Currently, XXX is working with variety of clients across the market sectors; Manufacturing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities. Company played a major role as the Information Technology Partner of 2008 Beijing Olympic and Para Olympic Games(XXX.net)
This Research is focussed on Managed Services, which is one of the service area of the Company, covers IT infrastructure build and operations, Data centre operations, PC support and help desk for end-users which consists of 26 project professionals. It also offers all the “design, build and operate” elements of a complete outsourcing solution. They manage and transform all the IT operations of their clients, including the management of their entire information and data processing systems(XXX.net).
Managing Network Development projects can be difficult as the complexity of project increases. Consequently, more tasks required to be outsourced or off-shored to local or international sub-contractors. Therefore, collaboration and integration with number of teams which operate across geographical locations and time zones can be highly challenging.
Client has been increasingly experienced project delays and budget overruns from which, the client customer relationship and the reputation of XXX has been endangered. In Asian IT industry new companies emerged frequently where competition is becoming very high. Failure to address those issues could lead to losing the current customers and diverting the potential customers to the company’s competitors which has negative impact on business and the company itself.
* Provide an understanding of underlined causes of the current issues within the team management and communication and develop a solution.
* Provide in the form of a framework how the Company can improve its management of projects, ideally by utilising Agile Methods.
* Identifying the underlying causes that are affecting the delays and cost overruns in their projects teams.
* Producing a more systematic and efficient approach for communication and managing projects.
Time: time is constrained as research, data collection, analysis and writing the project report will be limited to 600 hours .
People: The project team and project managers comprise of 26 people . Survey will be carried out with the help of a Chinese language translator.
Information: Client project documentation and statistics; project cost estimates, project schedules, actual costs, project durations, individual feedback (Project managers & team ) .
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