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Operations Manager 

High-impact Finance Operations skilled possessing robust ability to spot initiatives and facilitate action-driven plans to support company growth and objectives. Over thirteen years of experience and a evidenced record of driving business and strategic operations, distinguishing and implementing method enhancements and sustaining revenue gains whereas capturing price reductions. Effective within the management of essential and current comes, with a background in supporting internal and external stakeholders, achieving potency victimization in-depth reportage, streamlining operations and applying trade best practices. spirited once approaching organization-wide challenges from several angles and utilizing money experience to deliver effective solutions through cooperative management and leadership initiatives. earned name for planning tools for larger potency and profit and human activity concepts through cross-functional groups to implement ways and plans, guaranteeing adherence to company goals and strategy.


Operations Manager



Professional Experience

Sr. Sales Operations Analyst/ Strategy & Sales Operations Manager 2016-Present

Support North America Sales Management and Account Executives through analysis and reporting; as well as maintaining the weekly sales forecast and sales quota attainment. produce and gift sales KPI’s for government workers members. offer sales professionals with displays and reportage want.

a) Created SFDC reportage used for validation efforts, leading to the 8+ hours/week saved

b) Collaborating to ascertain client health, renewal, and churn reportage for Sales

c) Developed key foretelling accuracy and commit analysis KPI’s for Sales

d) Established example for Sales QBR’s currently employed in all territories

MICROSTRATEGY opposition., TYSON’S CORNER, VA November 2007 – March 2016


Served because the primary purpose of contact for client Success Operations reportage and issues: knowledge integrity, system management, revenue management, and Ad-Hoc Requests. offer money leadership, business consultation, and analytical and call support to the senior management team from a money and renewal perspective.

Key Highlights of Position:

a) Directed renewal reportage in a pair of systems for seventeen,000+ opportunities; total contracts valued at $280MM+/year

b) Managed team of vi international renewal analysts and one operations analyst

c) Planned and dead client retention campaigns to keep up and improve client-business relationships

d) Reviewed new license deal structures with the pinnacle of Sales and CFO on a weekly basis

e) Developed method enhancements, enhancing quote generation potency


Supervised and augmented effectiveness and potency of operational technical support renewal processes, policies, and reportage wants. compete for an essential role within the development and support of business needs for the implementation of Saleforce.com for the recently shaped Client Success team. Planned company world strategy, delegating authority to implement new policies and practices whereas overseeing client Success operations. Monitored structure growth and according to world management leadership.

Key Highlights of Position:

a) Created and enforced reportage dashboards related to the Director of Maintenance Operations, which was, in turn, utilized by the manager and Sales Management groups

b) Created reportage methodology for “active customer” definitions used for SEC 10k filing

c) The decreased time interval of year-end bonus calculation by five hundredth


Managed occupier maintenance renewal business, whereas serving as a primary internal liaison for all renewal operational wants. known project needs analyzed operations, and determined and documented results. Maintained systems by researching and resolving issues and maintaining system integrity and security. utilized applied math analysis to develop sensible solutions and advise decision-makers on acceptable courses of action.

Key Highlights of Position:

a) Increased adoption of multi-year commitment program by purchasers in LATAM

b) Collaborated with data systems department to develop internal exception chance reportage for renewal and field sales staff


c) Developed annualized renewal ranking report.


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