Change Management Plan
Overview about the Change
Reason for change
Why is the change needed?
Type of the change
Is the change an Emergency, Standard, Normal?
Why?
Scope of the change
List the boundaries of the change
Who will be affected?
Assets that are included?
Is the change the same in all departments?
Role and Responsibilities of Change Management team
Identify the roles, responsibilities and contacts for the key change team members.
Change Analysis
Process Change
What is the change about? (e.g. are new process /application introduced or modified?)
What are the major changes broken down to individual components?
What will be done differently following the changes?
People Change
What roles in the company may be affected? any new roles created?
Do any new relationships need to be created? e.g. Do you need any third-party organization for the maintaining the new software or new process?)
What training may be required by staff?
Are new behaviors required from people?
Stakeholder Analysis
List who is involved and roles affected. What level on interest they have by completing the table based on the case study and any reasonable assumption:
Resistance Analysis
Who/ which group may resist the change?
Why will they resist the change?
Develop solutions
Based on the Case Study and make any reasonable assumption to do this analysis.
State the organization metaphor and culture of Maxim Water and how this will affect the resistance to change
Are there any other methods you would like to use to explore the issue? (e.g. survey, questionnaires) if yes, design and explain the method.
Risk and Impact Analysis
What risks are involved to the change?
How likely are the risks to occur?
How large are the consequences if they occur?
How can they be mitigated?
Analyze based on the case study and make assumption if needed.
Using references as support tools and the suggested method to present the analysis.
Organizational Change Readiness
What conditions does the organization need to have to implement the change?
Which conditions has the organization already met? (use force field)
Change Implementation Plan
Action Plan
Use agile/scrum approach to carry out the action plan including activities, who is responsible and the timeframe when they should be completed
Dealing with Resistance to Change Approach (the implementation plan of the solution suggested in 2.4)
Minimize risks and negative impacts plan (the implementation plan of the solution suggested in 2.5)
Support for deployment team plan
Communication Plan
Develop a plan for what communications will be delivered and when they will be addressing for each the key points.
Business System Plan
Identify the hardware, software and network needed to implement the change.
Analyses the case study and make any assumption if needed
Training Plan
Provide detail how training identified in step 2.2 People change will be delivered
Identify the current level of skills and knowledge and behaviors of the group?
What prerequisite knowledge do these groups need?
What are the training strategies?
Preparation for training material, facility
Who will do the training?
What time commitment will this involve?
Change Evaluation
Criteria for Evaluation
Identify criteria to measure if the change has been successful (can base on KPIs)
Evaluating the Change
How will the identified criteria be checked/ measured? Surveys, user feedback, compliance audits?
Post Implementation Plan/ Change Closure
List and explain any post implementation activities/ documents/ reports required.
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