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SITXGLC0001 Project Research Assignment Help

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SITXGLC0001 Project Research Assignment Help

SITXGLC0001 Project Research Assignment Help

ASSESSMENT C – PROJECT:- 

INSTRUCTIONS (for assessments not embedded within the LMS):-

• The assessment must be written using an industry standard software package such as Microsoft Word, Excel, PowerPoint, etc.

• Name the file using the assessment task number and then save your file.

• Ensure your submission identifies the unit code and title, the assessment task number and the name of the assessment at the top of the page. Alternatively, you may place this information in the document header.

• Add your name and student number to the headeror footer on every page.

• On completion, submit your assessment to your assessor via the LMS.

Learner assessment guide and evidence:-

This assessment requires you to create a business compliance system for one area of business operationsthrough researching information required, establishing the compliance system and monitoring it.

You are required to do the following.

• Complete Tasks 1, 2, 3 and 4 in Assessment C.

• Answer all the questions.

Task 1: Research business compliance requirements:-

Question and answer:-

Q1: You’re the manager of a new travel, tourism, hospitality or events business. Describe the nature of your business and its operations. You may base your response on your actual position with the workplace or invent a fictitious scenario.

Examples of scenarios you could use as the basis for your project include the following.

 The manager of a tour company that specialises in walking nature tours in the local area.

 The manager of a licensed bar in a hotel that is open to hotel guests only.

 An events manager for a hotel that provides conference facilities to groups of 20 to 100 participants.

 The manager of a travel company that sells state-wide bus transportation and accommodation.

 A restaurant manager who is responsible for food and beverage staff only (separate to the role of bar manager, financial manager or head chef).

Your response to this question will form the basis of your entire project, so choose carefully. Do not create a scenario that is overly complicated or which requires an excessive amount of research, policy or procedure development.  

Q2: You’re responsible for planning and creating a business compliance system to ensure the establishment’s compliance with legal and licensing requirements. Which area of business operations would you like to start with?

Examples you could use as the basis for your response include the following.

 WHS issues related to outdoor tours.

 Service of alcohol to customers in the bar.

 Supplier contracts management for in-house events.

 Retention and storage of customers’travel payments.

 Employment terms and conditions for food and beverage staff.

Q3: Which of the regulatory requirements listed do you need to research for the area of operations you chose in question 2? Tick/list them.

• Anti-discrimination (including EEO and harassment)

• ACL (including refunds, exchanges and cancellations, terms and conditions of quotations and consumer contracts)

• Contracts

• Employer superannuation contributions

• Environmental protection (including hazard identification, minimal impact practices and incident reporting)

• Fair Work Act 2009 (including NES)

• Local community protection (including land management, land access and protecting neighbours’ lifestyles)

• Taxation

• Workplace/industrial relations

• Insurances (including public liability and workers’ compensation which also includes injury reporting and occupational rehabilitation)

• WHS

• Workers’ compensation especially injury reporting and occupational rehabilitation

• Criminal Code Act 1995 – child sex offences outside Australia

• European Package Travel Directive

• Food safety and Food Standards Australia New Zealand Act 1991

• Liquor licensing and RSA

• Responsible conduct of gaming

• Queensland Tourism Services Act 2003

• Residential Tenancies Act 1997

• Travel agents licensing  

Q4: Consult with regulatory authorities and evaluate your area of business operations to determine the scope of compliance requirements. List the local, state, territory and commonwealth government laws, codes, standards or licensing requirements you need to comply with and the consequences of non-compliance for you as the manager and for the business as a whole.

Task 1.1 Communicate with regulatory authorities:-

• Communicate with regulatory authorities to acquire any necessary forms and complete them so they’re ready for submission.

• Submit the completed forms to your assessor.

Question and answer:-

Q1: List all the sources you accessed and authorities you contacted to gather regulatory information specific to your area of business operations.

Q2: Assess your need for specialist legal advice. State what advice you needed, who you contacted and the advice they gave.

Task 2: Establish a business compliance system

• Based on your research in Task 1, develop the necessary regulatory policies and procedures and document them in a format that workers can access and understand.

• Examples of policy and procedure formats and inclusions are included in the multimedia content of this unit for your reference.

• Remember to include the following as they relate to your business and area of compliance.

 Staff roles and responsibilities for regulatory compliance including:

• any requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices

• how to adhere to mandatory codes of conduct enshrined in legislation

• rights and responsibilities of employees and employers

• other specific actions that must be taken for legal compliance.

 Key practices prohibited by law.

 Auditing and inspection regimes.

 Mandatory training and certification requirements. This could be in the form of a training register, training plan and/or policy.

 Requirements for record keeping and acceptable record keeping mechanisms.

 Statutory reporting requirements for businesses.

• Submit the documented policies and procedures to your assessor.  

Question and answer:-

Q1: Describe how you intend to get updated information on laws and licensing requirements.

Q2: Describe how and at what times you are going to distribute the policies, procedures, information updates and associated legal information to personnel.

Q3: How are you going to check that all personnel understand their roles and responsibilities for legal compliance?

Q4: How is a compliance policy used to manage regulatory compliance?  

Q5: What insurances will you need to purchase to minimise risk to the business?

Task 3: Monitor the compliance system:-

Question and answer:-

Q1: What system will you use to maintain business and occupational licences?

Q2: How will you check contractor compliance?

Q3: Evaluate your area of business operation over a period of time. List any non-compliance you identified and describe how you implemented modifications to comply in each case. If you created a fictitious scenario for this assessment task, create an area of non-compliance on which to base your response to this question. For example, if you developed a policy for inducting new employees on correct handling of confidential files, you might describe a non-compliance such as employees sharing login details to the customer database.  

Q4: Describe any opportunities you identified to maintain knowledge of current regulatory requirements. What new information did you learn in each case? If you used a fictitious scenario for this assessment activity, describe the type of opportunities you would look for to maintain currency of knowledge.

Q5: How did you, or would you, communicate the updated regulatory information in question 4 to others?

Task 3.1 Revise your policies:-

• Review and change two of the policies or procedures you wrote in Task 2 in light of the updated information so that they comply with the most current laws and licensing requirements.

• Highlight the changes.

• Submit the revised documents to your assessor.

Task 4: Portfolio of evidence:-

Q1: In tasks 1 to 3, you researched and documented policies and procedures for one area of business compliance. In this task, you must access and interpret regulatory information for an additional five areas of compliance.

Record your answers in the table provided and submit to your assessor.

SITXGLC0001 Project Research Assignment Help

Task 4.1 Document the required policies and procedures-

• Document the required policies and procedures you identified in the table in question 1.

• Examples of policy and procedure formats and inclusions are included in the multimedia content of this unit for your reference.

• Remember to include the following where they relate to your business and area of compliance.

 Staff roles and responsibilities for regulatory compliance including:

• any requirements to develop and implement plans, policies, codes of conduct or incorporate certain business practices

• how to adhere to mandatory codes of conduct enshrined in legislation

• rights and responsibilities of employees and employers

• other specific actions that must be taken for legal compliance.  

 Key practices prohibited by law.

 Auditing and inspection regimes.

 Mandatory training and certification requirements. This could be in the form of a training register, training plan and/or policy.

 Requirements for record keeping and acceptable record keeping mechanisms.

 Statutory reporting requirements for businesses.

• Submit your completed policies and procedures for each of the five areas of compliance to your assessor.

Assessor checklist:- 

To be completed by the assessor.

SITXGLC0001 Project Research Assignment Help

SITXGLC0001 Project Research Assignment Help

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