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SITXCOM005 Manage Conflict Assignment_C Austarlia

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SITXCOM005 Manage Conflict Assignment_C Austarlia

SITXCOM005 Manage Conflict Assignment_C Austarila

ASSESSMENT C PART B – SKILLS DEMONSTRATION LOG:-

INSTRUCTIONS:- 

Your assessor will do the following:-

• Observe you in an operational tourism, travel, hospitality or events environment using a range of skills/tasks.

• Use the checklist to observe you using a range of conflict resolution techniques.

• Use the checklist in conjunction with Assessment C Part A.

• Observe you over a period of time while you learn and use various skills/tasks.

• Ensure that you can consistently perform all tasks multiple times satisfactorily.

• Decide when you are competent at all tasks.

• Regularly enter the log’s details into the LMS to enable you to track your progress.

You are required to do the following:-

• You must resolve at least three types of the listed complaints or disputes with customers.

• You must resolve at least two types of the listed team member disputes.

• You must take appropriate action in response to at least two of the listed threat or conflict situations.

• You must use a range of conflict-resolution techniques and communication skills.

• Consistently perform all tasks multiple times satisfactorily.

• Your assessor will submit results of your practical demonstration tasks via the LMS.

Skills demonstration log example:-

Your assessor will provide and maintain the skills demonstration log.

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