SOUTHERN CROSS UNIVERSITY
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Guest Service Agent
Oaks Hotels, Resorts & Suites
Oaks Hotels, Resorts & Suites offer a unique blend of city hotels in central locations and resort-style accommodation in tourist destinations across Asia Pacific and the Middle East. Our rooms are a true home away from home for our guests, offering friendly service, comfortable self-contained accommodation and quality on-site facilities.
With a growing portfolio of 57 hotels, resorts and suites in destinations across Australia, New Zealand, Abu Dhabi, Dubai, India, Qatar and Lebanon, come home to Oaks on your next holiday or business trip.
Guest Service Agent
We are currently seeking a confident, professional & well organised Guest Service Agent to join the front office team at Oaks Castlereagh in Sydney. As the face of Oaks you will be responsible for providing an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction.
You will have:
a Availability to work on a rotating roster, Monday to Sunday (between 6.00am and 11pm).
b Immaculate personal presentation.
c Professional interpersonal and communication skills.
d A passion for delivering exceptional, pro-active customer service.
e Confidence & ability to work autonomously and at times unsupervised.
f The ability to work within a diverse and fast paced role often managing multiple tasks.
g Confidence in dealing with guest queries and complaints.
h Previous experience in a hotel/accommodation front office position is advantageous
As well as a competitive salary and the chance to grow you career as part of an international company, we offer discounts on accommodation across all Minor Hotel brands including Oaks Hotels & Resorts, and you will also receive a discount when you visit any of our restaurant, cafes and bars.
We offer our team members a range of benefits including: Birthday Leave, Health & Well Being programs, Reward & Recognition programs, and more!
This is Bivishikha Gurung, currently pursuing Master of Business in Global Hotel Leadership from Southern Cross University, Sydney. I came across your job advertisement for the role of “Guest Service Agent” for your company. I am very much interested in applying for this position as I see that I have all the skills which matches the job requirement. Apart from my University, I am also currently working for Likehome Property Management which requires me to deal with all the guest who stays with us in our properties, therefore, I feel that I will be perfect candidate for the above po
It is with considerable interest that I would like to submit my resume to the job opening of the position of Guest Service Agent in your company, I have experience in Hospitality Customer Care for more than 3 years which assures you that I can do very well in the job role provided.
*I have worked more than 3 years in Guest Relation Service, and I am currently involved in Guest Service for more than 1 year.
*I have worked closely with all the departments of the hotel and with guest to solve the guest’ issue or complaints.
*I have friendly and eye for detail for the job that I perform and can handle any situation with calm manner and a big smile on my face.
Please allow me to express my skills and experience more and how I can be of a great benefit for the company. I am available all time except for Tuesdays and Thursdays.
Looking forward to hearing from you.
Excellent motivator with emphasis on teamwork and goal accomplishment
Excellent customer service skills and experience in all areas of hotel operations
Outstanding communication skills, demonstrated through interactions with guests
Experience with-in room dining servic
Handling a Complaint”
As I was as Guest Relations Executive. We had a deal with many complaints and think of a many way to deal with them as there is no any losses to the company be it a financial way or any other way for example bad reviews, as it was very important to the hotel’s reputation. My excellent complaint handling skill lead me to solve many issues related to the guest stays at the hotel which also lead to achieve Best employee of the month in October 2016
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