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Empowering Users of Health And Social Care

Empowering Users of Health And Social Care



The objective of this module is to assist student understand the importance in the standard of service delivered to users of services and its impact on promoting independence and maximizing their choice and rights. Students will learn about relevant legislation, policies and practices, and how they contribute to organisational systems regarding the design and review services that promote independence in service users.


Students will understand the factors that affect participation, independence, choice and methods on how to assess risk and safety measures. In addition, students would be able to enhance their knowledge on administration of medication to users of services and examine strategies that are available to promote the best possible outcome for service users




You will require access to Policies and legislation on risk assessment and medication in health and social care








Mr Taz is a bright young man aged 18 years. He had a tragic accident that left him with a physical disability and a hearing impairment. His parents are worried that he is giving up on himself. He has not been eating and kept refusing to speak to anyone.

His GP has referred Mr Taz to a counselor for support. He has also been referred by his GP to the rehabilitation centre where you work. You are the team-manager in the physiotherapy team. You notice that Mr Taz excludes himself from other patients. He also exhibits aggressive behavior towards staff and does not participate in any interventions required to improve his health and wellbeing.


Q1.     As a manager, in order to promote and maximize the rights of Mr Taz, explain how relevant legislation and sector skills standards have influence on organizational policies and practices in the rehabilitation centre [AC1.1]


Guide: Choose a legislation, standard requirements and organization policy that will maximize Mr Tazs rights. Fill in the table to answer question.

To achieve Distinction (D2), in Case study 1 you have portrayed autonomy and independence in managing and organizing the right legislation, standard requirements and organization polices to improve participation and reduce social exclusion.




Q2.       Analyse factors that may affect the achievement of promoting and maximising the right for Mr Taz.[AC1.2]


Q3.       Explain the factors in this case study that may contribute to loss of independence, non-

 participation and social exclusion for Mr Taz. [AC2.1] 


Q4.       Analyse how communication between Physiotherapy team and Mr Taz contribute to promoting and maximising the rights of Mr Taz. [AC1.3]

To achieve Distinction (D1), you must critically evaluate your work and draw conclusions. You must be critical of ideas put forward on strategies to maximize the rights of service users through effective communication.


TASK 2 – CASE STUDY 2 - Observational Analysis (LO1 & LO4)


Mr. Harry has Attention Deficit Hyperactivity Disorder (ADHD) and had been diagnosed by a psychiatrist as having bi-polar disorder. He has been trough mental health assessment and regularly been met with a psychologist.

He is currently semi-dependent and has a psychiatrist community nurse taking care of him since his admission in the hospital for a drug misuse. Mr Harry has expressed a choice to visit the local supermarket, to cook his favorite meal rice and peas with jerk chicken.

Mr. Harry had a history of hitting customers and shouting aggressively at people in the supermarket for staring at him.

Q5: Analyse how you will manage the tension to enable Mr. Harry to cook his meal safely and your responsibility to ensure his safety and that of others [AC2.3]

Note: Reflect on Unit 2Principles of Health & Social Care Practice [AC1.4] and Unit 3Health & Safety [AC2.3] and provide a Risk Assessment to support your answer for Q5.


To achieve Distinction (D3) - In case study 2 you have shown creativity and concrete ideas on dilemmas and tensions that are inevitable in the management of health and safety of patients in health and social care.


Mr. Philip is a client who suffers from dementia he is a 62 year old man and lives with his two sons aged 40 and 37. Mr Philip has been admitted into residential care by his social worker because he has been abused and been a victim to domestic violence.

The Senior Services counselor notes that the first time she met Mr Philip. He was in the emergency room of the hospital. He was beaten by his son because he used his sons towel to dry himself. Stitches were required to close the wounds. "He was just battered. I always think its going to get better. It only lasts so long.", the counselor summarizes his plight.

His sons use his Social Security and pension income, and Mr Philip has to work part-time simply to have his own spending money. The counselor notes that Mr Philip finally pressed charges and a court date was set and the two sons posted bond. Mr Philip admits, "If I go back, itll happen again and maybe theyll kill me in these days." He claims he has problem following up his medication and he feels he is suicidal and wish to die before his children kill him. He also says that he lives in fear.

The health care official, social worker, counselor and Doctors state their concerns for Mr Philip and re-assure him that he will be protected from harm in the residential care home where he has been granted admission.


Q6.   Use the case study above on Mr Philip to identify the extent to which individuals are at risk of harm in health and social care [AC3.1]

Note: Evidence of AC3.1 can be achieved from Unit 10Safeguarding in Health & Social Care, subject to passing Unit 10.


Q7. Analyse how organisational systems and processes are managed to promote participation and independence of Mr Philip in the care home. [AC2.2]


Q8. Analyze the effectiveness of policies, procedures and managerial approach within a health or social care setting for promoting the management of risks. [AC3.2]


To achieve Merit (M1), effective judgments have been postulated and applied to the effectiveness of organisation policies and procedures to manage and minimize risk in health and social care.


There have been 3 separate cases in your care home that is under investigation by CQC. There has been 3 RIDDOR form filled by staff on patients given the wrong medication, poor disposal of medication under infection control policies and medication rounds have been in effective leaving patients omitting vital medication.

As a manager, you have been advised to create a leaflet to guide staff members on current legislations and policies on medication administrations, handling and disposal.


Q9.       The leaflet should contain information on the following:


·         Review current legislation, codes of practice and policy that apply to the handling of medication. [AC4.1]


·         Evaluate the effectiveness of the policies and procedures chosen within a health and social care setting for administering medication. [AC4.2]


(Remember Legislation Code of practice and Policy (related to medication)  (positives/negatives, impact vs consequences to


Organization, service users and staff)

M2 - The leaflet shows creativity that highlights a variety of sources of information has been used to research on legislation, policies and practices on medication handling.

M3 – the leaflet on medication administration, handling and disposal shows coherent and logical thinking that considers the audience that is intended for.

1.    All work evidence must be completed within a word limit of 3,000 by Individual Student, excluding tables, diagrams and appendices.

2.    The assessment for this unit would be based on Pass, Merit and Distinction grading criteria, in order to pass this course you have to fulfill all the assessment criteria.

3.    To achieve any pass grading criteria i.e. Pass, Merit or Distinction on this assignment, the learners must follow all the tasks assessment for grading and answer all the questions correctly. This is where the questions have been divided into simply elements for learners to understand how the questions must be dealt with.


4.    The source of all figures and diagrams should be clearly referenced, this is important as students often neglect and this could affect your overall grade. Do not forget to reference the sources of your data, sources of diagrams.


5.    Your references should evidence clear use of the Harvard System.


6.    It is essential that you make practical use of models and concepts from the theory you have covered during the class session. Work that does not do this will not attract a Pass grade.

7.    During the period of your class session, your course tutor will act as your consultant. He will be happy to discuss with you, your approach to your work evidence and your chosen organisational focus so you should feel able to try out your thoughts and ideas. It is sensible to seek advice and support from your tutor if you are not sure of how to produce any work evidence, instead of taking the risk of handing in a work that will fail.

8.    You will need to carry out background research via company websites, and appropriate books and journals.

9.    As you work through the three tasks, all your answers must focus on the specific health and social care settings and the interacting and communication skills and styles described assignments that do not do this or are just general essays will not achieve a Pass grade.

Any act of plagiarism or collusion will be seriously dealt with according to the college regulations.

In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting somebody elses work as your own, It includes copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another students coursework; stealing coursework from another student and submitting it as your own work.

Collusion is working collaboratively with another learner to produce work that is submitted as the individual learners work

Suspected acts of plagiarism or collusion will be investigated and if found to have occurred will be dealt with according to the college procedure.






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