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CHCCOM005 Communicate Work Assignment

CHCCOM005 Communicate Work Assignment

CHCCOM005 Communicate Work Assignment


Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

Ø  Performing a skill or task that is asked of you

Ø  Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

Ø  Performing a work based skill or task

Ø  Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate you can:

1.      Communicate effectively with people

2.      Collaborate with colleagues

3.      Address constraints to communication

4.      Report problems to supervisor

5.      Complete workplace correspondence and documentation

6.      Contribute to continuous improvement 


Activity 1A

Estimated Time

20 Minutes


To provide you with an opportunity to use verbal and non-verbal communication to enhance understanding and demonstrate respect.


List three attributes of both verbal and non-verbal communication.

Briefly explain Lasswell’s model of communication and how this differs with the Shannon and Weaver model of communication.

Why should you demonstrate respect in your communications at work in the health and community services?



Activity 1B

Estimated Time

30 Minutes


To provide you with an opportunity to communicate service information in a manner that is clear and easily understood.


Give an example of a situation at work where you have communicated service information to another person. Give details of the communication and how you made the information clear so this could be understood.




How can networking help you within the workplace



Activity 1C

Estimated Time

20 Minutes


To provide you with an opportunity to confirm the person’s understanding.


How can you confirm a person has understood you?


Give an example of how you have needed to summarise information to clarify understanding. This should be from a work role situation.



Activity 1D

Estimated Time

20 Minutes


To provide you with an opportunity to listen to requests, clarify meaning and respond appropriately.


What are reflection skills?


What is motivational interviewing?




Why should you use collaboration over confrontation at work?



Activity 1E

Estimated Time

30 Minutes


To provide you with an opportunity to exchange information clearly in a timely manner and within confidentiality procedures.


What precautions can you take to ensure confidentiality is kept during communication?


Briefly describe a situation where you have exchanged information in the workplace, provide details of the timeframes and the confidentiality requirements that were needed.



Activity 2A

Estimated Time

30 Minutes


To provide you with an opportunity to listen to, clarify and agree timeframes for carrying out workplace instructions.


What information should you retain when receiving instructions?


What information should you write down when receiving a message?


Identify three things that you are specifically permitted to do under your scope of practice.


Identify three things that you are NOT permitted to do under your scope of practice.




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