BSBMGT517 Manage Operational Plan Assignment

Assessment 1 – Project - Develop and implement an operational plan

Student Assessment Information

Scenario:Task

You are the warehouse business manager for the Caboolture warehouse. Market research has indicated your warehouse has a great potential for growth this financial year.

The target is to add 2 more convenience stores for its distribution chain to improve sales and achieve organisational objectives.

You will need to consult with the operations general manager to discuss:

 resource requirements

 options for implementing operational plan

 performance indicators for team leaders to adhere to operational plan

 possible risks to implementation of operational plan, control measures and consultative process

Your manager possesses the information you need; however, you will need to plan your meeting carefully and consider questions you will need to ask in order to gather necessary information to complete this task.

To complete this Part of the Assessment, you will:

1. Write Notes - Research and analyse on resource requirements for the expansion of the business that you were delegated.

2. Consultation - You must then consultation relevant personnel, colleagues and specialist resource managers (your Assessor) to confirm the resource requirement you listed for the new project.

3. Develop the Operation plan for the business expansion. Your Operation Plan MUST include

• Resource requirements

• Key performance indicators to measure the performances

• Monitoring processes

• Contingency plans for the operation plan

4. Implement the Operation Plan Email relevant managers the operation plan that you developed. Explain in the email:

a. The objectives of the plan

b. Support your resource requirement

c. Seek approval from relevant managers

d. State that variations may occur during the process

e. Approval for engaging existing staff for the new plan

Evidence to be provided by the student for this assessment:

1. Write Notes - on resource requirements

2. Consultation - confirm the resource requirement (Confirm the list of resources)

3. Operation plan

4. Email relevant managers to implement the plan (Screen shot of the email)

Your assessor will be assessing your evidence on the following criteria:

1. Write Notes - on resource requirements

a. Physical resources

b. Human resources

c. Financial resources

2. Consultation - confirm the resource requirement from the Notes

3. Operation plan

 The generic information to any operation plan

 Resource requirements for the expansion

 Key performance indicators to measure the performances specially for the relevant areas discussed

 Monitoring processes – timeline (1 month)

 Contingency plans for the operation plan – list disruption that may occur and steps to be taken to get back to normalcy

4. Implementing the plan by Email relevant managers to implement the plan

a. Explain the plan and what you are trying to achieve

b. Support your resource requirement under

i. Physical resources

ii. Human resources

iii. Financial resources

c. Seek approval for the resources for implementation

d. State that variations may occur

e. Approval for engaging existing staff for the new plan

 Develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:

o resource requirements

o key performance indicators

o monitoring processes

o contingency plans

 Communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams

 Develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:

o recruiting, inducting and developing personnel

o acquiring physical resources and services

o protecting intellectual property

o making variations to the plan

 Monitoring and documenting performance

Assessment 2: Project - Plan and manage resource acquisition

Student Assessment Information

Information from the Sales and Marketing Manager

Objectives

Increase distribution capacity for 2 new convenience stores.

Tasks -

Investigate resourcing needs for StorPlus:

Personnel and equipment

Fulfil resourcing needs in accordance with policies and procedures.

Productivity figures for individuals/teams:Performance measures

time spent picking order

average time spent building skills/building skills of others

time loading/unloading vehicles

number of accidents spoiling goods average delivery times from order to delivery

You are provided with the above information.

1. Develop strategies to achieve the stated objective. The planned strategies must align with the organisation’s policies, practices and procedures. The strategies planned must cover:

o recruiting, inducting and developing personnel for the project

o acquiring physical resources and services required for the new venture

o protecting intellectual property of the business o Making variations to the plans as and when they arise (budget, time, etc.)

2. Email the developed strategies to relevant managers to be Implemented (Screenshot of emails)

o Human Resource Manager – for recruiting, inducting and developing personnel for the business expansion.

o Operations Manager - acquiring required physical resources and services required for the new venture

o Financial Manager - protecting intellectual property of the business

o Financial Manager - making variations as and when required

Evidence to be provided by the student for this assessment:

 Strategies to acquire resources

 Emails relevant managers to implement the strategies -(Screenshot of emails) to:

I. Human Resource Manager

II. Operations Manager – procurement

III. Financial Manager

Your assessor will be assessing your evidence on the following criteria:

1. Develop strategies to achieve the stated objective.

o Follow HR policy and procedure document to state strategies in recruiting, inducting and developing personnel for the business expansion. Discuss as to how to achieve performance objectives.

o Follow policy and procedure to acquiring physical resources and services required for the new venture. What strategies you will imply.

o Protecting intellectual property of the business. You may research for information.

o Making variations to the plan as and when they arise – especially with budget. Discuss cost and budget variances that may occur.

2. Email the strategies to relevant managers for Implementation: (Provide screenshots of the emails)

a. Human Resource Manager –

 advertising the position,

 selection and induction process

 performance development plan

b. Operations Manager –

 procurement – follow policy for persons approval and authority

c. Financial Manager –

 Actual verses Budgeted cost

 Develop and implement an operational plan using a variety of information sources and 1consultation (including using specialist advice if required) which includes:

o resource requirements

o key performance indicators o monitoring processes o contingency plans

 Communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams

 Develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:

o recruiting, inducting and developing personnel

o acquiring physical resources and services

o protecting intellectual property o making variations to the plan

 Monitoring and documenting performance

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