Assessment C – practical demonstration


Your assessor will do the following.

·     Observe the learner in using a range of skills/tasks.

·     Provide a range of regulations, codes of practice and workplace policies and procedures.

·     Use the checklist to observe you using a range of skills/tasks.

·     Observe you over a period of time while you learn and use various skills/tasks.

·     Ensure that you can consistently perform all tasks multiple times satisfactorily.

·     Decide when you are competent at all tasks.

You are required to do the following.

·     You must answer all verbal questions.

·     You can ask your assessor for further clarification of any question, if necessary.

·     Provide all necessary information when answering questions.

·     Your assessor will submit results of your practical demonstration tasks via the LMS.


Observable skills/tasks

Verbal questions your assessor may ask to support demonstration of skill/task

(Questions may vary according to the practical task being demonstrated)

Can locate a diversity policy either within their workplace or suggest where a diversity policy should be located.

Q: Where can you find your organisation’s diversity policy?

Q: Do you think there is a preferred place for a diversity policy to be located? Explain.

Q: Why do you thinks it’s important for the policy to be located in more than one place, and in more than one form (for example, electronic and hard copy)?

Can review the policy and determine the specific work functions that the diversity policy applies to.

Q: What areas within a business are most affected by a diversity policy?

Q: Explain what functions or roles fall within staffing or human resource management.

Can undertake actions to ensure the policy is understood and implemented.

Q: Explain some common written methods that an organisation could use to help staff to understand the diversity policy.

Q: Explain the importance of an induction to understanding and implementing a diversity policy.

Can provide feedback and suggestions for improvement to the policy to ensure its currency and efficacy.

Q: What do the terms ‘currency’ and ‘efficacy’ mean in relation to a diversity policy?

Q: What methods could you use to assess the currency and efficacy of your diversity policy?

Promotes the benefits of diversity to others.

Q: Can you explain, using examples, how a workplace diversity policy benefits everyone?

Is able to identify, reflect on and address his/her own prejudices, recognises stereotypes and works to overcome these.

Q: What do you think it means to stereotype? Can you give an example of where you have stereotyped someone?

Q: What can be the problem with stereotyping?

Q: How do you think you could overcome your own prejudices and stereotypes?

Can identify the range of differences that are protected grounds for discrimination under current legislation.

Q: Is union membership a ‘protected grounds’? Explain.

Q: Is breastfeeding a ‘protected grounds’? Explain.

Can identify and outline key features of relevant current legislation.

Q: Briefly explain two pieces of legislation that aim to prevent discrimination.

Q: What are the basic principles of the Fair Work Act? How does this Act affect you?

Actively seeks diversity when recruiting and selecting staff.

Q: Explain the importance of the job description and person specification to preventing discrimination in the recruitment process.

Q: Explain how interviewing, as a selection process, needs to be structured to avoid bias and discrimination.

Q: If you use testing as a selection process, what suggestions would you offer to help prevent bias and discrimination?

Can identify training needs according to problems in working with diversity within the team or department.

Q: How can the diversity audit be used to identify training needs?

Q: What other methods or processes can be used to identify diversity-based training needs?

Can implement strategies to ensure that diversity is understood and respected in the work team.

Q: What do you think is the best outcome for implementing a diversity policy in the workplace? Why?

Collaborates with others to achieve shared goals.

Q: Why do you think it’s important to work on diversity in the workplace collaboratively?

Can manage tensions and encourage collaboration and respect between staff who may struggle with difference.

Q: How can you help employees to overcome bias and problems in working with diversity?

Q: How might you promote the benefits of diversity to your employees?

Can assist staff to see the benefit of diversity to the company, its products, services and customer relations.

Q: What are the benefits of a diverse workforce to customers and to employees?

Q: What are the benefits of a diverse workforce to the organisation as a whole?

Can apply a company grievance procedure to manage complaints of discrimination, sexual harassment and bullying.

Q: What are the typical steps for managing a grievance within the company (internal steps)?

Q: If the grievance is not resolved within the company, what happens then?

Q: What is the role of Fair Work in managing grievances?

Can promote the organisation’s workforce diversity in internal forums, such as meetings, bulletins and staff updates.

Q: What ways could you promote the benefits of diversity to your employees?

Q: Why is it important to promote diversity to your employees?

Can promote the organisation’s workforce diversity in external forums such as award and recognition events, seminars, professional membership associations and the company’s web page.

Q: What are the benefits of promoting and celebrating an organisation’s diversity success in external forums?

Q: Describe two forums an organisation could use to promote its diversity success.

Can use ideas and information from his/her diverse team to enhance products and services and contribute to competitive advantage.

Q: Give an example of how your organisation has used diversity to enhance its products or services.

Q: Give two examples of how a company could use diversity to enhance its products or services to contribute to a competitive advantage.

Actively supports organisational efforts to value diversity.

Q: How do you show support for diversity in your day-to-day work?

Uses analytical skills to determine how to make intelligent applications of the diversity policy.

Q: Now that you have completed a diversity policy, what do you think of the process? Was it how you thought it would be? Explain.

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