This assessment addresses the following learning outcomes:
a) Define various roles, skills, functions and structures in modern global organisations
b) Understand the importance of self-awareness, emotional intelligence, and motivation.
c) Deconstruct the nature of group behaviour and cultural differences.
d) Integrate strategies to effectively interact with others in a professional context
e) Understand own strengths and their application in the business context
In the dynamic 21st Century economy where mobility is often not only possible but integral to a successful career, being able to work in an intercultural and diverse environment is essential. Organisations frequently need their people to develop their capacity to work effectively in diverse teams and resolve or diffuse conflicts and miscommunication quickly and efficiently.
The keys to your ability to work effectively in intercultural and diverse teams are the development of emotional intelligence and awareness of cultural differences. Emotional intelligence enables the ability to consciously examine group and team dynamics in real time in order to facilitate effective individual and team performance. This assessment aims to develop your understanding of how intercultural and diverse teams function and how you can use this knowledge to help develop intercultural and diverse teams into high performing teams.
For the purpose of this assessment, you and your team have joined LIU Consulting. LIU Consulting specialises in supporting their clients in developing high performing teams throughout their business. Your consulting team has been assigned to Company X and one of their teams currently working on Project X. The team consists of four members Kurt, Nassuro, Luojin and their team leader Chris. The team as a whole has been together for about three months. They are now familiar with each other, but have not had any pressure where they had to perform up until this point.
The team’s client has ‘incentives’ for an early delivery by offering the company as a whole a 100,000 AUD bonus for meeting an earlier deadline. Chris’s boss (the company manager) has confided in Chris that the company could really use the money and needs the team to push for the new deadline but does not want Chris to disclose the financial issue with the team as he fears it will cause them to loose focus and start hunting for other jobs. He has however allowed Chris to offer the team $1,000 bonuses each if they meet the deadline.
There are two recordings available for you from two of their recent meetings. The first one is when the task to bring the deadline forward has been announced and the second touch base meeting where the progress of the team is discussed.
Throughout the consulting engagement your team will review the recording through multiple theoretical lenses with the aim of offering deep insight and tailored recommendations for the development of a high performing team within the Company X.
At the end of Module 1 your lecturer will allocate you to a consulting team.
The video recordings of Company X’s team case is located in the Assessment Centre under Assessment 2.
The first part of the assessment is a case analysis where you are required to analyse the team using various concepts covered up to Module 5. The second part of the assessment is a presentation of the results of the analysis and recommendations to the client. You can choose a form of the presentation based on the strengths of your team members and on your preferences.
In this part of the assessment, you are required to analyse the team using various concepts covered up to Module 5. Use theoretical knowledge from the module readings and further research. Support your analysis by both theory and practice based references, cited using APA referencing style.
Observe the interactions of the team members during both meetings and analyse their behaviour from the perspective of emotional intelligence. Consider each of the team members interactions and whether you can see any indicators of what is motivating or driving their behaviour. Consider each of the team members interactions and analyse whether you can see any indicators of team dynamics inhibiting the team’s performance. Consider each of the team members interactions and analyse whether you can see potential for miscommunication or differences in approaches to work that may relate to any of the Hofsteade Cultural Dimensions.
Prepare a list of recommendations addressing all areas analysed. The aim is to provide advice to the client on how they could develop the team members and bring the team to a higher level of performance. Identify key risks/challenges associated with your recommendations and the way they could be controlled.
Prepare Business Report summarising the findings of your analysis. Use the standard business report structure including Title Page, Executive Summary, Table of Contents, Analysis, Recommendations, Conclusion and References.
One part of your engagement is to prepare a presentation to the client summarising your findings, recommendations, potential risks/challenges associated with them and their potential controls.
You have not received any specifications in terms of how you will present the findings and it is up to you which form of presentation you will choose. You can use for example Prezie, Infographics, Animations, Short Video etc. It is up to your team and the strengths of your team members to decide on the form of your presentation.
The students will agree on the exact form and presentation guidelines with their facilitator.
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