+91-9519066910

Assignment

Computing Skills Assignment Help

Matlab Assignment Help

BHM207 Organisational Behaviour

Rating:
BHM207 Organisational Behaviour
BHM207: Organisational Behaviour
 
Con and his sister Voula manage separate restaurants that are part of one of the most popular national restaurant chains in the country. Their parents and uncle own the national chain jointly. The corporation has established guidelines that each restaurant must follow, but a lot of freedom has been left to the managers to do what they think is best.
Con’s team of staff is fractured, filled with conflict and people who just don’t seem motivated. Voula’s team is high performing with high morale and high productivity.
Con and Voula are in the car together, on the way to visit Voula’s restaurant. They are discussing the state of each of their restaurants.
Con said, ‘We are supposed to be a team but the bickering and arguing that is going on is making it difficult to get anything done.”
“Looks like the honeymoon is over huh? Seems like only yesterday you were opening the new restaurant and hiring them all. Hard to believe it was over 12 months ago, it all seemed rosy, but you even said at the time that it wouldn’t last.”
“The staff seem to think there’s safety in numbers.” Con lamented. “That is about all they agree on. When they think it is beneath them to fill the sugar bowls or salt and pepper shakers, they will unite and refuse to do it. But when I want them to ‘unite’ in serving a customer, it is impossible.”
“We’ve overcome that and it has been a welcome change. From the moment a customer comes in, everyone coordinates their jobs with each other and they pitch in and help each other out if there’s a problem. Just last night, Vince, our Assistant Manager, who is the person who greets our guests and shows them the wine list, went to the kitchen and washed a few of the wine glasses that could only be washed by hand.”
“What did you have to threaten him with to do that? My Assistant Manager would not be caught dead in the kitchen, let alone doing dishes! That’s well beneath him, he’d say.”
“Our team doesn’t work like that. They manage themselves and they don’t see jobs as superior or inferior. Everything works towards providing the customer with the best service. Vince knew that he had no new customers coming in for another 20 minutes, according to the reservations, and he could see the bar was getting close to running out of glasses.”
“What if a customer came in while he was in the kitchen? My staff would just ignore the customer as though it was not their problem.”
“Interesting you say that, because that did happen. The next reservation arrived early so Donna, one of the waitresses greeted them, led them to their seats and showed them the wine list. They are probably discussing those issues right now. They meet every morning to discuss key issues from the previous day and determine how best to resolve any problems that crop up.”
“Bit dangerous isn’t it? Without you there, they could be plotting against you.”
Holmesglen: SH_BHM 15-Sep-2015 J:Higher EducationBACHELOR OF HOSPITALITY MANAGEMENTBHMTeaching materialsStage 4BHM207 Organisational BehaviourBHM207 Weekly
GuideTute activitiesBHM207_9197_case study practice_2.docx
“It is more dangerous not to trust your employees. They have earned my trust and so there is no reason for me to think they are doing anything but planning the day and discussing performance.”
“You’re so lucky Voula. How did you get to be so lucky with your staff and I’m so unlucky with mine?”
 
project management assignment help, business management assignment help, business management assignment, management assignment help services, strategic management assignment help, management accounting assignment, management homework help, marketing management assignment help, human resource assignment help, human resource management assignment help, managerial accounting assignment help, management accounting assignment help, financial management assignment help, it management assignment help, project management homework help, hospitality management assignment help, hr management assignment help, operations management homework help, brand management assignment help, database management homework help
 
 
 


 DOWNLOAD SAMPLE ANSWER


   

Details

  • Number of views:
    50
  • PRICE :
    AU$ 0.00

Submit Works

Drop File To Upload Or
BROWSE
Assignment Help Australia

Our Top Experts


Karen Betty

Holding a PhD degree in Finance, Dr. John Adams is experienced in assisting students who are in dire need...

55 - Completed Orders


Daphne Lip

Canada, Toronto I have acquired my degree from Campion College at the University of Regina Occuption/Desi...

52 - Completed Orders


Mr Roberto Tuzii

Even since I was a student in Italy I had a passion for languages, in fact I love teaching Italian, and I...

102 - Completed Orders


Harsh Gupta

To work with an organization where I can optimally utilize my knowledge and skills for meeting challenges...

109 - Completed Orders


ARNAB BANERJEE

JOB OBJECTIVE Seeking entry level assignments in Marketing & Business Development with an organization...

202 - Completed Orders


KARAN BHANDARI

Current work profile Project manager- The Researchers Hub (2nd Jan 2016 to presently working) Researc...

20 - Completed Orders


Tan Kumar Ali

Sales Assistant, Mito Marina Assigned to the Stationery dept – assisted in merchandising, stock taking...

100 - Completed Orders


Wesenu Irko

Personal Profile Dedicated and highly experienced private chauffeur. High energy, hardworking, punctua...

200 - Completed Orders