CASE STUDY 3: Burger Barn
Sally had worked at a fast food restaurant called Burger Barn while studying at high school and university for just over five years. She had become a shift supervisor who loved her job and enjoyed working with all the crew on her rostered shifts. The crew respected her and always wanted to work with her. Recently there has been a change in management, due to the old store manager moving on to a higher position within the company. Sally was sad that the store manager was leaving but was excited about the new person she was going to be working with, who she would meet when she returned from her four week holiday.
Upon Sally’s return, she looked at her roster and noticed that the shifts she had been given were not within her availabilities. Luckily enough she could swap things around and work the first couple of shifts until she could speak to the new manager and discuss the times when she was able to work.
Sally arrived at her first shift to notice that there were many unfamiliar faces and that the mood within the workplace was different to what she is used to. She proceeded to walk into the manager’s office where the new store manager greeted her. Sally told the store manager about her availabilities and how she had been rostered at times she could not work, but he was disinterested and informed her that he had given her shifts to another male shift supervisor who had just started. This upset Sally, but she started her shift and hoped that maybe the new store manager was just in a bad mood.
Sally was nervous to start her second shift back at Burger Barn, as her first shift didn’t go as well as normal and she had heard from other employees that the crew had not been showing up and feeling as valued since the new store manager started. Sally also had noticed that the new employees had not been trained within all the areas of the workplace and costs had been cut in regards to the servicing and repair of equipment. This worried Sally, as she didn’t want to have untrained staff working on unsafe equipment on shifts she was supervising. She mentioned this to the store manager who informed her that it wasn’t something for her to worry about and to get on with her job.
By her fourth shift back, Sally was feeling demotivated and disconnected to the job that she once loved. No one was working within a team and the level of customer service had dropped. Sally had decided by this point to the workplace that Burger Barn had become was not the type of workplace she wanted to be part of and she was going to begin looking for a new job.
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