The need to understand and further develop the skills of an individual always stays beneficial for assisting the individual for their work-based activities. Moreover, by analysing their individual skills and eligibility, one can prepare to achieve their target aims and objectives. In this assignment, the job role of a hotel night manager working in 4star company has been analysed in terms of skills and qualifications.
The work-based activities marked for a night manager working in hotels are different in comparison to the managers that work at daytime (Roberts et al. 2017). I work as a night manager in a 4-star hotel and has been trained to work according to the specification of the hotel. The following are the job specifications that I need to perform within my company:
Position Title: Night Manager
Reports To: Front Office Manager
Duties and Responsibilities:
● Monitoring and managing activities if every employee in the Front Office department.
● The standards of excellence and guidelines set in the employee handbook, hotel policies are highly required.
● Ensuring guest satisfaction and safety
● Taking brief for all staff working the night shift
● Assuring job deliverance to each employee
● Must communication in English in both writing and speaking
● To represent the hotel management as a night manager
● Engineering (Electronics) QCF
● Bachelor of Arts
● EDEXCEL Functional skills qualification in Mathematics
● Level 2 NVQ Diploma in Hospitality Services (QCF)
● I previously worked in Front Office department
● Experience for customer service and general computer functioning
The range of areas of hospitality industry I work in relates to the commercial area. Therefore, I require staying more presentable through my activities as my every action reflects my hotel culture.
In addition to the held discussion, the need to develop skills related to the mentioned action planning benefits an individual to the high care of the services that are further delivered (Wall et al. 2017). In order to review the above-discussed action plan, there are specific skills that must be known by an individual who aims to achieve a set target. However, in case of hotel night manager working in a 4-star hotel, the following are set of skills required to stay active:
● Skills of administration
● Communication skills
● Skills for managing teamwork
● Leadership skills
● Skills of decision making
● Skills of managing change
Therefore, among the above-mentioned skills, I am well accustomed to the skills of active communication, leadership, and team working. In order to work in more professional; manner, I still require to work on the skills of change management and skills of making effective decisions to the faced situation. As argued by Wall & Hindley (2018), the need to develop skills as per the work based activities always stays helpful for an individual to comply easily with the job specifications. Therefore, I further continued to strengthen the skills that I already possessed. The skills of active communication are the main skill that reflects the job performance of a manager.
The specification marked for the night hotel manager highlights the following factors:
● Conducting briefing for all staffs working at night shift
● Checking accommodations
● Maintaining professional service quality
● Taking part in decision making
● Ability to perform night audit in case of emergency
● Ability to monitor and develop team member performance
● Ability to solve the problem, train staffs, and lead team
In terms of constraints, the each of the mentioned specifications aims to fulfill a specific demand of their clients of guests. Moreover, by staying efficient in taking a decision, the night manager can stay prepared in advance for any mishap that may generate in future. The ability to perform night audit further helps the manager to maintain financial balance through record keeping strategy. This helps the firm to investigate the accurate records in case of any mishap. In addition to the held discussion, the issues that may arise through technical and environmental aspects can be managed efficiently only when the employees are well trained. Thus, the duty of both manager and the datasets are directly related to each other as developing one will definitely impact the other either in terms of appreciation. As marked by Wall et al. (2017), working as per the job specifications makes an individual more stable and focused to achieve and further develop them for staying eligible.
In relation to the job role of a night hotel manager, there are different working relationships that an individual faced while working in a hotel. Therefore, by relating to the above discussion, the following are the working relationships being accessed from the perspective of a night hotel manager:
Colleagues: In terms of colleagues, the working relationship shed lights upon the bond that is created while working in the same environment. There are a group of people that are hired with the same designation and thus trained for serving the same quality services.
Line Managers: The working relationship for a line manager highlights the very fact of senior managers that train the new candidates. A relationship of trust and guidance is developed with the line managers as they respond to prepare more potential employees for the company in future.
Clients: The clients or the customers of an organisation are the main focus on which the managers plan their future strategies. That is, by studying the nature, taste, and preferences of clients, the managers further manage change within their service and expected quality.
Subcontractors and Main contractor: From the perspective of a hotel manager, the link marked for subcontractors and main contractors is vital as they help the firm to expand at local as a well international boundary
Roberts, R., Brammar, L., & Cobb, F. (2017). Experiential work-based learning as a social mobility mechanism for widening participation students. Journal of the National Institute for Career Education and Counselling, 38(1), 44-51.
Robinson, T. S. (2017). Closing the Skills Gap: A Comprehensive Work-Based Learning Model Developed through Partnerships among Manufacturers, Community Colleges and High Schools in Northeast Ohio. ProQuest LLC.
Holding a PhD degree in Finance, Dr. John Adams is experienced in assisting students who are in dire need...
55 - Completed Orders
Canada, Toronto I have acquired my degree from Campion College at the University of Regina Occuption/Desi...
52 - Completed Orders
Even since I was a student in Italy I had a passion for languages, in fact I love teaching Italian, and I...
102 - Completed Orders
To work with an organization where I can optimally utilize my knowledge and skills for meeting challenges...
109 - Completed Orders
JOB OBJECTIVE Seeking entry level assignments in Marketing & Business Development with an organization...
202 - Completed Orders
Current work profile Project manager- The Researchers Hub (2nd Jan 2016 to presently working) Researc...
20 - Completed Orders
Sales Assistant, Mito Marina Assigned to the Stationery dept – assisted in merchandising, stock taking...
100 - Completed Orders
Personal Profile Dedicated and highly experienced private chauffeur. High energy, hardworking, punctua...
200 - Completed Orders
I'm Lizzy, full time education specialist in English, Essay Writing, Economics and Maths. Having Assi...
109 - Completed Orders