Research Project Starbucks Assignment

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BSB61015 Advanced Diploma of Leadership and Management


Task 1

Part 1: WHS policy


The objective of the WHS policy is to support agencies to to implement effective work health and safety management system which is consistent with NSW work health and safety legislation.


These policies provide information to clear the duties and responsibilities of the officers and manager in order to bring a healthy and safe work environment. This policy shows the commitment of management and workers to health and safety.

Statement of the policy

Becker & Smidt (2016) has stated that the policy states that there must be cooperation between all the workers, customers and the other persons. WHS policy encourages suggestions for realizing the health and safety objectives with a safe working environment with a zero accident rate.


ISS policy focuses on to provide a flexible and family friendly workplace which reasonably provides external commitments and career responsibilities. ISS smoking policy state that working environment should be kept safe to protect the health of all the employees from any illness or injury that happen from any workplace.

Responsibilities for the implementation

The responsibilities of the CEO and the management team are to manage the board administration and provide them support. They oversee the design, marketing, promotion, delivery and quality of products and services. The CEO manages the human resource management of the organization (Lingered et al. 2014).

Related legislation and standard

The World Health and Safety Act of 2011 provide a framework to protect the health, safety and welfare of all the workers at work. This act provides protection for the general public so that the health and safety is not placed by risk by work activities. NSW health policy of the organization has followed several acts such as health service act and health administration act. This act says that the health and safety of the workers and others who may be put at risk from work carried out as a part of the conduct of the business at the workplace. This act has been implemented in the organization to eliminate the workplace injury of the employees. Organization has also implemented the State Record Act, which helps to protect the records in the custody of a public office. All papers maintained by the organization are considered state record, which is subjected to the State Record Act.

Part 2: Outline of WHSMS core elements


WHS policy

The WHS policy of Pitstop pty ltd is to provide a healthy and safe work environment to all the employees. WHS policy of this organization states that while at work a worker must cooperate with the other workers and follow the reasonable policy that are conducted by the organization related to health and safety of the workplace.

Planning elements

Various hazards and risk are present in the Pitstop pty ltd. The employees can be injured if they do not use proper safety jacket in the fuel factory because of fire explosion. The injury can also happen from fire in rubbish bin. Safety shoes should be used by all the employees while working at the fuel station. (Zhang et al. 2014).

Hierarchy of control

Risks and hazards can be controlled in the Pitstop pty ltd by various ways. If the fire in rubbish bin occurs then the fire department should use appropriate fire extinguisher. There should not be any inflammable liquids such as petrol near the rubbish bin. The staff should wear appropriate protective clothes. All the hazardous chemicals and fuel should be stored in their original containers (Zhang et al. 2015).


The objectives of WHS management system are to develop a clean and safe environment inside the organization. This system deals relevant legislation, regulation including World Health and Safety Act 2011. The management supports communicating occupational health and safety across languages, workplace amenities and work environment, first aid facilities in the workplace. The focus of the WHS management system is to improve the safety performance through a systematic approach integrating WHS planning, implementation and review.

Targets and performance indicators

Safety inspection will be done to check the workplace environment. A wellbeing program will be organized on non-smoking in interval of three months in the organization (Townsend, Loudoun & Markwell, 2016).  The workers who will follow all the health and safety polices of the organization will be rewarded with a special prize.

Implementation elements



WHSMS structure of responsibility

Pitstop organizational structure

The roles and responsibility of the board of directors and all managers is to assess the overall business and policy of the organization. The CEO is responsible for hiring all the employees and oversees the day-to-day business activities of the Pitstop pty ltd. The store managers are responsible for maintaining the overall image of the store. They take care of day-to-day operation of the store and ensure maximum profitability of the store. The store manager must make sure that the store is meeting the targets and earning profits. The role of senior accountant is very crucial in the company. The senior accountant takes ownership of reporting costs, productivity, margins and expenditure for the pitstop pvt ltd. They perform administration taks such as data gathering, balance sheet population and updating journal entries.


WHS policy of Pitstop pty ltd is done by improving WHS performance and supporting the WHS system with required resource. The implementation of the induction policy makes sure that WHS issues are systematically managed across all the departments (Lingard et al. 2015).

Training plan

1. Communication and soft skill training for the employees

2.  Training on how to deal risks and hazards

3. Time management training.

4. First aid training

Ways to communication with team members

Every team member should verbally communicate with each other to reduce the confusion about their work. The team members should also use integrating communication with other activities. The team leader should do meetings, briefing and bulletins in order to make the policy and procedure (Khoshtale & Adeli 2016). Team members can use various method of communication in order to achieve the objectives of the organization. They can communicate in an open meeting. This approach is one of the best ways to communicate with the teammates.

Monitoring and evaluation


Part 4: Role Play


General Manager: “Why have not you clean the unwanted chemicals from the flagship store?”

Employee: “No real training has been given to me by the trainer regarding this”.

General Manager: “Then why you have not informed about this before?”

Employee: “I have said my trainer about this several time but he has overlooked this matter”.

General Manager: “Ok, I will talk with the trainer regarding this”.

Task 2


Part 1: Role Play

(Refer to above-mentioned Task)

Part 2: Summary report   (

·         WHSMS plan is important because it will help the organization to reduce injury and risks and also increase the productivity of the company.

·         WHS risk can be managed by identifying the hazards and understanding the harm that would cause hazards. This can be minimize by implementing proper control measures.

·         Compliances requirement as per WHS act are inspecting workplace, providing help and advice and managing the notice and penalties when required. OHS act helps to set the relation between occupational health and safety. The compliances code provides guidance to those who have duties under this act. They focus to provide easy to understand the information on how to comply.

·         This study has clearly discussed the targets of WHS. This objective of this policy is to enhance a culture of safety in the organization and to document the organization’s dedication to ensure a safe work environment.

Part 3: Risk assessment



Control of risk

The above-mentioned risks can be control by using proper equipments and tools. The store manager should monitor all the employees. Manager should aid employees where required. Proper training and coaching must be given to the trainer to avoid risks. Inductions should be provided to the new staffs. All the machines and fuel pumps must be checked on a regular basis to avoid any leakage. Risks and hazards can also be control by taking several precautions such as by wearing safety jackets and shoes while working in the factories.

Part 5: Role play with Wollongong manager and HSR


Wollongong manager: “a first aid training has been organized for the employees in next week, so we need help from you”.

HSR: “for how many days the training will continue?”

Manager: “we are going to provide 5 days training on first aid to the employees. Suggest some procedure for conducting the training program”

HSR: “this training program will help the employees to manage when they will get injured. You can show them different videos on first aid activities. This program will also bring positive  influence on health and safety outcomes on their work environment”.


Task 3

Part 1: Role play on execution of performance monitoring and the audit procedure

(Refer to the role-play of previous task)

Monitoring and measuring the implementation plan


The plan that is implemented is very beneficial for the employees. This program will help to reduce the risk and hazard of the employees. The manager of the pitstop pty ltd has monitored the training report which shows that the performance of the employees has become very good. The report says that the communication of all the employees have become quite good. They are working with everyone to ensure policies, procedure and processes in order to implement the WHS plan. The implemented plan has been monitored thoroughly and it has been found that the results are quite good.



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